Maile Robles

Experienced Referral Coordinator and Physician Practice Scheduler with a strong background in managing authorizations, provider schedules, and patient communication. Relocating to CA and seeking to contribute to a collaborative medical practice through accuracy, efficiency, and exceptional service.

Physicians Practice Scheduler - TOCA at Banner Health - 18700 N. 64th Drive, Glendale, Arizona 85308

(2025-06 - 2026-05)

• Front Office check in and check out
• Collect patient payments for office visit
• Run estimates prior to patient appointments
• Send workers compensation work statuses and office visit notes to assigned workers compensation adjusters and nurse case managers
• Chart prep for assigned Orthopedists prior to clinic days
• Add/update correct insurance information into patient demographics
• Provide consent forms to patients at check in for annual signatures
• Schedule follow up appointments
• Email workers compensations adjusters and nurse case managers with updates regarding patients' workers' compensation visits
• Scan patients' identification & insurance cards in charts

Referral Coordinator - MBI Industrial Medicine - 3501 W. Osborn Rd, Phoenix, AZ 85019

(2022-12 - 2025-06)

• Process referrals to Workers Compensation Insurance Companies
• Communicate with claims examiners and employers
• Obtain authorization from claims examiners/insurance companies
• Schedule imaging and specialist referrals after obtaining authorization
• Create logs for all pending and completed referrals
• Front office check in and check out
• Answer phones
• Phone etiquette
• Fax workers compensation documentation to insurance companies, third party vendors and specialist facilities
• Contact patients to review appointments and discuss upcoming appointments
• Medical Records request
• Follow up on patient no show visits

Sales Representative - Dillards - 7800 W Arrowhead Towne Center, Glendale, AZ 85308

(2022-07 - 2022-12)

Housekeeping - Westmont Living - 177 Mary Avenue, Nipomo CA 93444

(2020-05 - 2021-09)

• Housekeeping
• Care for residents

Customer Service/Cashier - Letters Inc - 629 S Broadway, Santa Maria, CA 93454

(2019-07 - 2020-05)

• Customer Service
• Cashier
• Assist with pumping gas
• Open and close business

Customer Service/Cashier/Food Prep - SLO Life Company LLC/Jamba Juice - 446 Printz Rd, Arroyo Grande, CA 93420

(2018-08 - 2019-05)

• Customer Service
• Cashier
• Food Prep Certificate
• Prepare smoothies, bowls, food items
• Prep and stock line with product for the day and/or as needed
• Follow all food prep and safety guidelines
• Clean all work areas to standard

High School Diploma - General Education - Ernest Righetti High School (2019-06)