Malak Aiad

Law student and United Nations Online Volunteer with experience in public communication, customer relations, appointment management, and organizational activities. Selected for volunteering activities with the UNICEF Milan Committee and Save the Children. Reliable, precise, and well-organized, with a strong interest in social issues and human rights. Good interpersonal skills, attention to detail, and a strong willingness to learn.

Telephone Operator – Appointment Setting at Fotolux S.r.l. (2025-01 – 2025-11)

• Managed incoming and outgoing calls with customers and prospective customers.
• Organized and scheduled appointments for sales consultants.
• Updated and managed information in company systems.
• Contacted customers by phone, listened to their needs, and handled requests.
• Developed strong communication and customer-service skills.

UN Online Volunteer at United Nations (Present)

Remote collaboration on international volunteer projects, developing organizational skills in multicultural contexts.

Volunteer at UNICEF Milan Committee (Present)

Participation in activities promoted by the local committee.

Volunteer at Save the Children (Present)

Support for activities and projects promoted by the organization.

Single-cycle Master's Degree in Law in Giurisprudenza – University of Insubria (2024)

Classical High School Diploma (2019 – 2024)