Marilynn Weston

Dependable professional with extensive experience in customer service, call center operations, and in-home caregiving. Skilled in de-escalation, handling sensitive information, and supporting diverse client needs. Demonstrated ability to manage transactions, assist with daily living activities, and provide compassionate care, ensuring positive experiences for customers and clients across multiple industries. Authorized to work in the US for any employer

Customer Service Associate at QC TAS (2023-01 – Present)

• Answered general questions, resolving customer inquiries efficiently using strong communication skills
• Assisted customers with a warm and professional attitude, enhancing overall satisfaction
• Handled online orders and credit card transactions, ensuring accuracy and secure processing
• Left messages for hospitals or doctor offices, facilitating timely communication between parties
• Took messages for a variety of businesses, supporting smooth information flow and client relations In Home Caregiver at Home Instead (2023-03 – 2024-07)
• Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
• Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care

Doordash Driver at DoorDash (2021-02)

• Picked up food orders and delivered them to customers, ensuring timely and accurate service

Call Center Representative at Group O (2019-08 – 2020-07)

• Answered calls for AT&T Rewards, resolving customer inquiries efficiently
• Processed manual orders, ensuring accuracy and timely fulfillment
• Documented detailed notes for each customer interaction to maintain accurate records
• Looked up personal customer information, maintaining confidentiality and data security
• Handled de-escalations, resolving conflicts and improving customer satisfaction
• Processed rewards for customers, ensuring timely and accurate delivery

Cashier at Family Dollar (2018-10 – 2018-12)

• Cashed customers out efficiently, ensuring accurate transactions and positive experiences
• Cleaned during closing and on shift, maintaining a safe and welcoming environment
• Stocked shelves, ensuring product availability and organized displays
• Helped customers find what they were looking for, enhancing overall satisfaction

GED – Black hawk