Matteo Federico

Multilingual and adaptable professional with experience in hospitality, retail, and customer-facing environments. Skilled in communication, teamwork, customer support, and problem-solving in fast-paced settings. Seeking international remote opportunities in customer service, virtual assistance, administration, and entry-level business support roles.

Waiter - Cheers Restaurant

(2022-01 - 2023-12)

• Delivered high-quality customer service in a busy restaurant environment.
• Managed customer orders, payments, and special requests accurately and efficiently.
• Worked effectively within a team during high-pressure service periods.
• Maintained professional communication and ensured positive customer experiences.

Waiter - Cheers Restaurant

(2024-01)

• Delivered high-quality customer service in a busy restaurant environment.
• Managed customer orders, payments, and special requests accurately and efficiently.
• Worked effectively within a team during high-pressure service periods.
• Maintained professional communication and ensured positive customer experiences.

Retail Assistant - Direct Table Foods

(2023-01 - 2023-12)

• Assisted customers and supported daily retail operations.
• Helped with stock handling and product organisation.
• Provided reliable support in a fast-paced store environment.
• Maintained positive customer interactions and supported team operations.

Kitchen Staff - Domino's Pizza

(2021-01 - 2021-12)

• Prepared food orders efficiently in a fast-paced kitchen environment.
• Followed food hygiene and safety standards consistently.
• Supported team operations during busy service periods.

Pot Washer - Bury Farmers Club

(2023-01 - 2023-12)

• Maintained cleanliness of kitchen equipment and work areas.
• Supported kitchen staff during service operations.
• Ensured hygiene standards were consistently met.

BTEC Level 3 National Extended Certificate - Business - West Suffolk College, UK