Mauro Atzeni

My name is Mauro Atzeni, i'm Italian, i'm 35 years old ; I have many years experience in hospitality industry at high level, so I've developed a wide range of professional skills dealing with high value guests from all-over the world, I'm used to provide an excellent costumer care and service; I have also refined personal qualities through my career path made me able to work well both in a team as well as using own initiative. I am able to work under pressure and adhere to strict deadlines, foresee and solve unexpected.

Bar Manager Cervo Hotel, Costa Smeralda Resort 

[ 05/2008 – 10/2022 ] City: Porto Cervo. Country: Italy

• Led team to deliver outstanding hospitality services.
• Hired and trained staff, maintaining faultless customer service through proper training and development.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Welcome and greeted loyal customers by name, remembering their preferences and special requests to provide attentive, personalized service.
• Kept contact with regular customers and develop strong relationship with new guests to meet their needs and fidelize them.
• Solved guest complaints efficiently and professionally while maintaining positive customer environment. • Protected brand image by delivering exceptional bar presentation and maintenance.
• Ordered beverage and equipment stock by analyzing sales and customer trends.
• Administrative activities; Cashier operations; Stock activities; Inventories.

Floor Assistant Mr. Fogg's Residence, Inception Group. 

[ 11/2016 – 04/2017 ] City: London. Country: United Kingdom 

• Built lasting relationships with clients.
• Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Addressed customer enquires and concerns, facilitating decision-making and minimising hesitation.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Operated cash registers with accuracy and processed cash and card transactions.

Floor Assistant Gstaad Palace, Greengo Disco

 [ 11/2015 – 03/2016 ] City: Gstaad. Country: Switzerland

• Fostered positive relationships with customers to enhance loyalty and retention.
• Promptly greeted and assisted customers, tailoring service style to suit personalised requirements.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers with product, recommending items to increase transaction value.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Operated cash registers with accuracy and processed cash and card transactions

I'm a professionist with many years experience in hospitality industry. During my career I've developed a strong customer service dealing with high value clients from all-over the world in one of the most exclusive touristic place in Italy, "Costa Smeralda", in a 5 star luxury hotel. Throughout the years I've learnt how to provide a thoughtful customer care, to comunicate efficiently and to lead a team by example.

I am a dedicated, organized and focused individual who is able to work in a busy environment and produce high standards of work. I'm keen and very willing to learn and develop new skills and seeking employment that will make best use of my skills and allow me to develop them further.