Web Dev
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Currently residing in the vibrant city of Florence, Italy, I am pursuing a master's degree at the esteemed University of Florence.
With my innate leadership mentality and a sharp focus on detail, I thrive in professional environments where I can make a meaningful impact. Throughout my academic journey, I have consistently demonstrated my ability to excel in various domains, ranging from technology to business administration. I possess a strong command of technological tools and platforms, enabling me to leverage their potential to enhance operational efficiency and achieve business objectives.
One of my greatest strengths lies in my capacity to quickly grasp new concepts. Whether it's exploring emerging technologies or delving into complex data analysis, I am adept at acquiring knowledge swiftly and applying it effectively. My passion for the web and data drives me to stay abreast of the latest trends and advancements, ensuring that I am always at the forefront of innovation.
As an executive, I bring a well-rounded skill set to the table. Alongside my technical expertise, I am adept at managing teams, fostering collaboration, and motivating individuals to achieve their fullest potential. My attention to detail, combined with my ability to see the bigger picture, allows me to make informed decisions and execute strategies that drive organizational success.
If you are seeking a dynamic and forward-thinking executive who can lead your team to new heights, I am confident that my skills and passion make me an ideal fit. I am eager to contribute my talents to a progressive organization that values innovation, embraces technology, and encourages personal growth.
Thank you for considering my profile. I look forward to exploring opportunities where I can make a significant impact and be part of a team that shares my dedication to excellence.
Staff Asia [ 01/12/2021 – 25/09/2022 ]
– Answering emails, live chats, and phone calls from customers to resolve issues such as incorrect orders, payments, exchanges, and refunds.
– Responded to customer complaints, making sure that problems were quickly resolved to prevent escalation.
– Providing customers with the right advice and, after learning about their needs, up-selling services and overcoming objections to increase sales.
– Work in accordance with the brand's guidelines and the standards set by the business.
– Attended meetings representing the company to discuss the possibility of collaborating with other companies.
– Attending and following up on phone calls with clients both current and potential for B2B deals.
– Achieved both personal and team KPIs and received 10 weekly team member awards.
– Provided technical assistance to colleagues if required.
Appen [ 12/07/2021 – 17/12/2021 ]
Worked as a Freelance transcriptionist. Maintained an average accuracy of 97% then collaborated with the Quality Assurance
(QA) team to ensure the client’s requirements are met.
Problem Solving Using Computational Thinking
[ 17/02/2021 – 08/06/2021 ]
Online training by: University of Michigan (on Coursera).
Creative Thinking: Techniques and Tools for Success
[ 03/03/2021 – 09/07/2021 ]
Online training by: Imperial College London (on Coursera).
Teamwork Skills: Communicating Effectively in Groups
[ 04/05/2021 – 08/07/2021 ]
Online training by: University of Colorado Boulder (on Coursera).
[ 14/11/2020 – 07/03/2021 ]
Online training by: YouAccel Training (on Udemy).
[ 17/05/2021 – 29/08/2021 ]
Online training by: Juan E. Galvan, Anthony Timbers (on Udemy).
