Nadia El Alami

International Sales and Export professional with proven experience managing global client portfolios, coordinating high-volume international orders, and supporting revenue growth in fast-paced business environments. Skilled in cross-border logistics, complex export procedures, and client relationship management across EU and non-EU markets. Multilingual and culturally adaptable, with a strong business mindset and the ability to operate effectively within international corporate settings.

International Sales & Export Coordinator at ATHENA ABRASIVES S.R.L. (2025-01 – 2026-01)

• Managed a portfolio of 50+ B2B clients across international markets within a company generating approximately €2M annual revenue.
• Coordinated 70+ monthly international orders, overseeing the full sales cycle from quotation to delivery.
• Supported commercial activities contributing to an estimated €600K+ yearly order volume.
• Collaborated with production and logistics teams to ensure on-time shipments and operational efficiency.
• Supervised export documentation and customs compliance for cross-border transactions.
• Identified new business opportunities through market analysis and client relationship development.

International Sales Back Office | Sales Support at OCMIS IRRIGATION S.P.A. (2023-02 – 2024-07)

• Managed relationships with 100+ international clients, providing both operational and commercial support.
• Handled global orders for industrial machinery valued at €70K+ per unit, coordinating complex export processes.
• Oversaw worldwide shipments, including regulated and high-risk markets.
• Administered export operations via Letters of Credit, ensuring compliance with banking and trade requirements.
• Supported sales activities including negotiations, follow-ups, and complaint resolution while contributing to weekly revenue targets.
• Collaborated cross-functionally with logistics, technical, and sales departments to streamline order fulfillment.

Back Office Specialist at AUTO-GEM S.R.L. DRIVER CENTER PIRELLI (2021-03 – 2021-06)

• Managed 20+ daily client interactions in a fast-paced service environment, ensuring high levels of customer satisfaction.
• Handled 15+ operational cases per day, coordinating administrative workflows from vehicle intake to final delivery.
• Oversaw service orders with an average value between €300–€600, supporting revenue-generating activities.
• Demonstrated strong multitasking abilities by assisting walk-in clients while managing scheduled appointments simultaneously.
• Exercised decision-making autonomy in prioritizing requests and resolving customer issues efficiently.
• Utilized multiple management platforms (DSS, Pirelli, Infocar) to maintain accurate records and streamline operations.

Administrative & Operations Support at F.H.L. TRATTAMENTO E RIVESTIMENTO DEI METALLI (2019-02 – 2020-09)

• Managed administrative operations supporting 30+ weekly client orders with an average value exceeding €1,000.
• Coordinated shipping documentation and monitored inbound/outbound goods.
• Maintained high service standards by resolving operational issues efficiently.
• Supported warehouse workflows ensuring accuracy in order processing.

Business and International Marketing background with knowledge of export processes, global trade documentation, and supply chain principles – ALBERTO PITENTINO TECHNICAL INSTITUTE

E-COMMERCE & B2B BUSINESS STRATEGIES – ITC SME Trade Academy