Nicole Valeriani

My name is Nicole Valeriani and I am in this web site to apply for the Receptionist position at the hotels.

With my strong organizational skills, attention to detail, and a passion for customer service, I am confident in my ability to contribute positively to your team.

Additionally, I am fluent in five foreign languages, including Italian (my native language), English, French, and Spanish at C1 level and Chinese at B1 level, which will allow me to effectively communicate with a diverse range of international guests.

Erasmus Internship Receptionist

Hotel Costa Calero Thalasso and Spa - Lanzarote, Canary Islands

• WEBSITE: Costa Calero Thalasso & Spa | Hotel in Lanzarote | Official website

From September 2023 to December 2023, he undertook the "Internship Erasmus +" (European Union project) training experience to conduct his university internship abroad. She developed a working period as a trainee at the "Hotel Costa Calero Thalasso and Spa", Lanzarote, Canary Islands in Spain.

As a Receptionist, enriching and perfecting her knowledge in English, French, and Spanish.

Main skills acquired

• Receiving customer inquiries, answering questions, and issuing information by phone and email.
• Check-in/check-out
• Problem solving
• Planning events, taxis, meetings, welcome drinks, picnics, and trips/excursions at the request of managers.
• Keeping cash, receiving payments, and invoicing also in foreign currencies.
• Welcoming incoming visitors and customers, keeping records, and issuing temporary badges.
• Managing communications with guests, customers, and internal staff.
• Information for presenting hotels and the island of Lanzarote.
• Management of reservations, appointments, and cancellations using the appropriate management systems.

Translator

Private - Terni - (TR) - Italy

• She translated the book "Ci raccontiamo solo Cose Belle" (We Only Tell Each Other Nice Thingsbooks) for the writer Ronchetti Roberta (published in Italian bookshops), turning the text from Italian into French for the forthcoming French book release.
• Proposal of additional simultaneous or consecutive interpreting services.
• Translation for children's reading book, careful language, transposition of the author's tone and intention.
• Management of word count and type of services provided by freelancers.

 Translator online company website “BabyOtto™”.

• Execution of translations of the company's online site of texts from Italian into English and French.
• Proofreading texts by checking grammatical, spelling and punctuation correctness.
• Taking care of the editorial presentation of texts by choosing fonts, layout and editing.
• Revision and adaptation of the text to the culture of the target language.

2021 - 2024 Degree in Language Mediation Sciences, (Curriculum Translator and Interpreter), SSML Gregorio VII University – Rome, Italy

• FINAL VOTE: 110 and LODE
• Languages of study: English, French and Chinese
• Achievement with level C1 (written, oral, listening): English, French, Spanish; with level B1 (written, oral, listening): Chinese

Principal subjects and skills covered

• Translation and interpreting in written and oral contexts.
• Linguistic and cultural mediation techniques.
• Specialist translation (legal, tourism, technical, commercial, health, literary).
• Skills in simultaneous and consecutive interpreting.
• Advanced knowledge of specific terminology in the legal, commercial and cultural fields.
• Insights on linguistics and sociolinguistics.
• Insights into International and Diplomatic Relations.
• Marketing Insights: Social Media Marketing and New Media Communication.
• Development of interpersonal skills for mediation between different cultures.

 2022 - 2023 Erasmus Licence LEA, Langues Étrangères Appliquées, Université de Lille - Lille

From September 2022 to February 2023, he undertook the European educational experience "Erasmus +" (European Union project). She developed a study period at the Université de Lille, "Licence LEA Langues Étrangères Appliquées", in France.

Activities and results

• Development of language skills in an international context, with a focus on English, French, Spanish and Chinese.
• Participation in academic courses on translation, interpreting, and intercultural communication.
• Enhancement of intercultural competences through interaction with students of different nationalities.
• Successful completion of all courses and passing the examinations in the programme.
• Improvement of communication skills in multilingual and multicultural contexts.
• Concluding with the completion of all courses and related examinations for the semester.

 2016 - 2021 Higher Secondary Education Diploma, Scientific Linguistic High School Esabac, Liceo "Renato Donatelli" – Terni (05100)

• Final grade: 85/100
• Achievement with level B2 (according to the Common European Framework of Reference for Languages - CEFR): English, French and Spanish.
• ESABAC B2 (French) Diploma and Certificate: 15/20 rating

 2019 - 2020 European Computer Driving Licence (ECDL), ECDL preparation course - Terni, (TR) - 05100 - Italy

• Acquisition of basic computer skills, with a focus on productivity software (Microsoft Office, Excel, PowerPoint), file management, internet use and computer security.
• Preparation for ECDL certification, which certifies digital skills according to European standards.

 2019 - 2020 Italian Model United Nations - Rome (Italy)

• Europe's largest UN simulation in English.
• Participation as a delegate in an international diplomatic simulation, representing a UN member state in debates on global issues of political, social and economic relevance.
• Development of skills in public speaking, negotiation, conflict resolution and teamwork in a multicultural context.
• Insight into the international dynamics and decision-making processes of the United Nations.

 2018 - 2019 Pitzer College of English - Londra - UK

• Participation in an intensive English language programme, improving language skills in an international academic context.
• In-depth study of British language and culture, with practical study activities and daily interactions in English.
• Development of communication skills in real-life and academic situations, with a focus on grammar, speaking and writing.