Confident and reliable customer care professional with a 5 years experience providing excellent services to customers in a dynamic environment.
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Confident and reliable customer care professional with a 5 years experience providing excellent services to customers in a dynamic environment.
JUNIOR LOGISTICS SPECIALIST at Noissue (2024-03 – Present)
Responsible for managing the movement of goods, materials, and services from one point to another efficiently and cost-effectively. Coordinating transportation, warehousing, and distribution to ensure that products reach their destination on time and in optimal condition. Analyze logistical data, optimize supply chain processes, and troubleshoot any issues that may arise to streamline operations and minimize costs.
CUSTOMER HAPPINESS CHAMPION at Sendle (2023-04 – 2023-08)
Handles chat and email to engage with our business customers (Australia, Canada and United States) in following up on deliveries/parcels, keeping track of anything that is in a trouble state. First Point of escalations via chat, email and other support channels to provide a resolution.
CUSTOMER EXPERIENCE SPECIALIST at Freelancer.com (2022-01 – 2022-08)
Provides exceptional customer service through email or live chat sessions at all times. Handles and investigates customer issues and recommend solutions. Effectively articulate information to a variety of technical and nontechnical users.
CUSTOMER SERVICE REPRESENTATIVE at Hindaju Global Services (2019-10 – 2022-01)
Assists healthcare professionals in verifying member's eligibility and their benefits. Process insurance claims, appeals and reconsideration through phone call.
SUPERVISOR / BARISTA at Starbucks Coffee Philippines (2017-06 – 2019-08)
Responsible for supporting the team to achieve excellence in Operations Standard. Supports the expectations set by Store Manager. Confidently runs the shift that creates the Starbucks Experience for partners and customers.
AB Foreign Service in International Trade – Lyceum of the Philippines, Intramuros Manila (2013 – 2017)
