Roman 99

Experienced iGaming specialist with background across multiple operational and performance-oriented roles, including VIP Support, Customer Support, CRM Retention and Affiliate Management. Strong understanding of player communication, retention strategies, traffic workflows and performance metrics within the online casino and betting industry. Comfortable working in fast-paced environments, handling high volumes of communication, solving player issues quickly and maintaining long-term player relationships.

Experienced with multilingual communication and international player support.

VIP Support / Customer Support at iGaming Industry (Present)

Duration: 3 years

• Communicated with players through chat, Telegram and support systems.
• Assisted users with account issues, deposits, withdrawals and platform navigation.
• Maintained fast response times and handled multiple conversations simultaneously.
• Worked on player retention and reactivation through direct communication.
• Helped resolve conflicts and improve player satisfaction.
• Collaborated with internal teams regarding player issues and account activity.
• Supported multilingual communication with international users.

CRM Retention Assistant at iGaming

Duration: 6 months

• Assisted with player retention activities and communication campaigns.
• Worked with segmented user communication and engagement strategies.
• Helped monitor player activity and identify inactive users for reactivation.
• Participated in promotional communication and bonus-related campaigns.
• Supported CRM-related workflows and customer engagement processes.

Affiliate / Traffic Assistant at iGaming

Duration: 4 months

• Assisted with traffic-related tasks and basic performance analysis.
• Worked with TikTok Ads and Meta Ads campaigns focused on user acquisition.
• Participated in creative testing and audience targeting.
• Monitored campaign performance metrics including CTR, CPC and conversion results.
• Worked with small to medium daily budgets during testing phases.
• Collaborated on identifying better-performing creatives and traffic angles.
• Worked mainly with Tier 1 and Tier 2 GEOs, primarily across European markets.