Ross Zelyn Gutierrez

I aspire to join a dynamic organization where I can leverage my skills and knowledge gained across various industries. I am highly motivated to grow both horizontally and vertically, expanding my expertise and developing new competencies aligned with my creative and innovative spirit.

Entrepreneur

• Strategic planning, execution, and management of commercial activities.
• Leadership in recruiting, training, and supervising staff to ensure operational efficiency.
• Development and delivery of customized party products and services, including artisanal production and large-scale structure assembly for exhibitions.
• Planning and execution of industry training sessions and educational events.
• Marketing strategy development, with a focus on social media management and digital communication.
• Client relationship management, ensuring high-quality customer service and satisfaction.
• Financial oversight, including budgeting, invoicing, and tax compliance.
• Proven ability to manage resources effectively, proactively solve problems, and execute projects with precision in a dynamic environment.

Commercial Back Office

• Complete order cycle management, from entry to fulfillment, ensuring efficiency and accuracy.
• Administration and updating of CRM databases for customers and suppliers.
• Coordination and negotiation with suppliers for forecasts, price quotations, commercial offers, and returns.
• Planning and tracking of domestic and international shipments, including import/export customs clearance.
• Preparation and presentation of tailored commercial proposals for active and prospective clients.
• Creation of sales reports and analysis to support business strategies.
• Support for the sales force and management of client relations, ensuring an efficient and customer-oriented service.

Marketing & Sales Director Assistant

• Support in managing marketing and sales strategies, assisting in planning and implementing promotional campaigns.
• Coordination of commercial activities, including market trend analysis and competitive monitoring to optimize pricing and sales strategies.
• Communication with tour operators and commercial partners for negotiations, contracts, and promotions.
• Preparation of sales performance reports, customer profiling, and booking trends analysis.
• Assistance in organizing promotional events and familiarization trips for potential clients and industry partners.
• Supervision of pricing management, room allocation, and customization of travel packages to maximize revenue.
• Collaboration with the customer service team to ensure an optimal guest experience and improve loyalty processes.

Reservations Agent - Front Office Team

• Management of individual and group reservations, ensuring excellent customer service and meeting guest expectations.
• Direct communication with customers and travel agencies to provide detailed information on rates, availability, and promotions.
• Optimization of hotel occupancy through up-selling and cross-selling strategies, contributing to revenue growth.
• Coordination of special customer requests, ensuring a personalized and high-quality experience.
• Daily update and monitoring of the reservations database, managing modifications, cancellations, and overbooking situations.
• Collaboration with the front office team to ensure efficient check-in and check-out procedures.
• Support in managing relationships with tour operators and business partners for travel planning and special offers.

ISO 9000 Coordinator

• Development, implementation, and monitoring of the Quality Management System (QMS) in compliance with ISO 9000 standards.
• Standardization of manufacturing and operational processes to improve efficiency and ensure quality compliance.
• Conducting internal audits to verify ISO compliance and identify improvement opportunities.
• Preparation and updating of documentation related to business processes, including manuals, operational procedures, and work instructions.
• Training and awareness programs for staff on ISO standards and quality best practices.
• Coordination with certification bodies and representation of the company during inspections for ISO 9000 certification processes.
• Monitoring of quality KPIs and development of corrective and preventive actions for continuous process improvement.

Computer Science - Associate Degree

UTEPAL - Technical Institute | Venezuela | 1997-2000

Balloon Art Specialization & Training Courses

Italy - Spain | Various Manufacturing Companies