Silvia Gangemi

IT Support Specialist with 5 years of experience in on-site and remote technical support within healthcare and structured corporate environments. Skilled in ticket management, hardware and software troubleshooting, Active Directory, end-user support, and Microsoft environments. Experienced in Windows, macOS, Office 365 / Microsoft 365, networking basics, virtualization environments, and operational IT support with SLA management.

Currently studying Microsoft Azure Fundamentals (AZ-900) and Linux Fundamentals to expand knowledge in cloud and IT infrastructure. Available for relocation to Canton Ticino for a stable position in IT Support.

IT Support Technician at D.S.C. Digital System Computers Srl (2021-05 – Present)

Client: ASST Sette Laghi – Ospedale di Varese. Technical support in a healthcare environment with critical systems.

• Ticket management and hardware/software troubleshooting
• Remote and on-site user support
• Active Directory user management and password reset
• Office 365 / Microsoft environment support
• PCs, printers, and peripherals configuration
• Networking basics and DHCP reservation management
• Operational support for virtual machines
• SLA monitoring and ticket management

Diploma in Perito Informatico – ISIS J.M. Keynes – Gazzada Schianno (VA) (2015 – 2020)