Silvia Koleva

Organized and results-driven administrative and operations professional with 10+ years of experience supporting daily operations, coordinating teams, managing schedules and reservations, resolving customer concerns, and maintaining high standards of service. Experienced in staff supervision, training, inventory coordination, process improvement, reporting, and compliance with company procedures. Strong ability to manage competing priorities, coordinate with vendors and internal teams, communicate professionally, and maintain a calm, service-focused approach in fast-paced environments.

Proficient in Microsoft Outlook and Excel, with strong organizational and time-management skills.

Assistant Store Manager at FedEx Office — JW Marriott (2023-11 – Present)

Support the Store Manager with daily administrative and operational activities, helping ensure efficient and consistent service.

• Coordinate staff activities, provide coaching and performance feedback, and support a high level of customer satisfaction.
• Assist with hiring, onboarding, training, and ongoing development of team members.
• Monitor inventory levels, coordinate stock replenishment, and help minimize shortages and excess inventory.
• Collaborate with management to analyze sales trends, establish goals, and implement operational initiatives.
• Maintain compliance with company policies, safety requirements, and established operating procedures.
• Coordinate and execute branding projects for corporate events, working with brand managers, designers, and digital teams to ensure consistent execution.
• Manage multiple priorities and deadlines while maintaining accuracy and professional service.

Wedding Planner Assistant at Perfectly Planned by Galina (2024-01 – Present)

• Coordinate event logistics, timelines, vendors, and other details to support successful event execution.
• Communicate with vendors and clients to help ensure schedules and expectations are met.
• Maintain organized timelines and assist with coordination throughout all phases of event planning and delivery.
• Anticipate client needs, resolve issues calmly, and provide dependable administrative and logistical support.
• Manage multiple time-sensitive responsibilities while maintaining attention to detail and professionalism.

Check-In Manager at Fury Water Adventures (2016-07 – 2023-09)

• Managed daily operations of the reservations team, overseeing 25 agents and ensuring accuracy and timeliness of bookings.
• Coordinated schedules, reservations, and operational priorities to support efficient daily operations.
• Implemented standard operating procedures designed to improve efficiency, reduce booking errors, and enhance guest satisfaction.
• Trained and mentored new and existing staff on reservation systems, service standards, and upselling techniques.
• Resolved escalated guest concerns and coordinated solutions to maintain consistent service delivery.
• Monitored operational activities and supported the team in meeting service and performance expectations.
• Maintained a professional, organized environment while managing multiple requests and competing priorities.

Bachelor of Business in International Economic Relations – University of Business, Sofia, Bulgaria