Assistant Manager / 3rd Key Holder - Lindt & Sprungli - Nelspruit
(2023-07 - 2024-03)
- Managed all aspects of daily retail operations, ensuring smooth and efficient store functioning.
- Supervised staff scheduling, training, and performance evaluations to promote team productivity and a positive work environment.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to foster customer loyalty.
- Handled store administrative tasks including end-of-day cash reconciliation, safe float management, and daily cash-ups.
- Coordinated with other branches to streamline stock movement, reporting, and inventory control processes.
- Maintained high standards of store cleanliness, visual merchandising, and overall store presentation.
Senior Books Seller - Bargain Books - Nelspruit
(2019-08 - 2022-03)
- Oversaw inventory management, including stock receiving, accurate categorization, and internal transfers to ensure consistent product availability
- Delivered personalized customer service by guiding book selections based on individual preferences and reading interests
- Maintained high-quality visual merchandising and performed regular category checks to optimize shelf presentation and enhance the shopping experience
- Processed transactions efficiently as a cashier, ensuring correct pricing and smooth checkout procedures
- Managed opening and closing procedures to ensure store security and operational readiness
- Led store team by fostering a positive and collaborative work environment, supporting team development and operational effectiveness
Sales Person - Sunglass Hut - Nelspruit
(2017-05 - 2019-07)
- Consistently surpassed sales targets by implementing effective merchandising strategies and maintaining strong client relationships
- Managed daily stock control processes and completed end-of-day reports to ensure smooth store operations
- Developed and delivered accurate quotations promptly to facilitate new business acquisition
- Demonstrated adaptability and flexibility in meeting diverse customer needs and evolving market demands
- Handled store opening and closing procedures to ensure operational efficiency and security
