Zachary McDonald

Sales Associate at Famous Footwear (2025-01 – Present)

Delivered exceptional customer service in a fast-paced retail environment by providing personalized footwear recommendations and ensuring a positive in-store experience
Maintained up-to-date product knowledge to confidently assist customers in selecting items that fit their needs in terms of style, comfort, and performance
Achieved and often exceeded daily sales goals by using upselling techniques, handling objections with professionalism, and closing transactions efficiently
Operated POS systems, managed cash and card payments, processed returns, and ensured accurate end-of-day balancing
Contributed to visual merchandising by organizing displays, maintaining floor presentation standards, and assisting with seasonal product resets
Supported inventory control through restocking, labeling, and participating in regular cycle counts to ensure product accuracy
Resolved customer concerns with empathy and efficiency, enhancing overall satisfaction and promoting brand loyalty

Brand Ambassador at Betstamp (2024-01 – Present)

Represent Betstamp, a leading sports betting analytics platform, by actively promoting the brand to targeted audiences through digital and in-person engagement strategies
Execute grassroots and digital marketing campaigns to drive app downloads, increase brand awareness, and grow the user base in competitive markets
Educate users on the value of line shopping and Betstamp's unique features, helping convert casual sports fans into app users
Maintain up-to-date knowledge of sports betting trends, industry terminology, and market competitors to better position the product in conversations
Collaborate with the Betstamp community team to refine outreach approaches and report feedback for platform improvement
Exceeded ambassador performance metrics (downloads, referrals, impressions) through consistent initiative and creativity

Soccer Camp Coach / Program Leader at City of Brampton (2023-01 – 2024-12)

Led and supervised groups of 15–30 children in structured soccer drills, games, and recreational activities while ensuring a safe, inclusive, and high-energy environment
Planned and executed daily activity schedules, balancing athletic development with teamwork and fun, while adapting for varying skill levels and needs
Demonstrated strong conflict-resolution skills by managing behavioral challenges with patience, empathy, and fairness
Communicated clearly and professionally with campers, parents, and fellow staff to foster a positive camp culture and relay important updates or safety information
Maintained responsibility for participant safety, attendance, and emergency response procedures in compliance with City of Brampton protocols
Collaborated with a multidisciplinary team to coordinate large-scale events, such as tournament days and community showcases
Cultivated leadership, accountability, and adaptability through fast-paced, unpredictable camp scenarios requiring quick decision-making and problem-solving

Camp Leader at Save Max Sports Centre, Brampton, Ontario (2022-01 – 2024-12)

Organized and led activities for groups of children and teens, fostering teamwork and collaboration
Maintained a positive and inclusive environment, ensuring participants felt welcomed and engaged
Communicated effectively with parents and guardians, addressing questions, concerns, and providing updates on camper progress
Resolved conflicts and managed challenges by employing problem-solving and interpersonal skills
Ensured the safety and well-being of all participants by enforcing rules and guidelines, and responding promptly to emergencies
Coordinated schedules, supplies, and logistics to deliver seamless programming
Provided mentorship and guidance, encouraging personal growth and development in participants
Evaluated program effectiveness through participant feedback and adjusted activities to enhance experiences

Game Sales Associate at Canada's Wonderland, Vaughan, Ontario (2023-01 – 2023-12)

Delivered engaging and personalized guest experiences by actively promoting games and encouraging participation
Provided clear and concise explanations of game rules and mechanics, ensuring guests fully understood how to play
Operated game equipment with precision, performing routine maintenance and troubleshooting minor technical issues to ensure uninterrupted operations
Managed transactions, including collecting payments
Awarded prizes promptly and accurately, maintaining organized prize inventory, monitoring stock levels, and restocking as necessary
Assisted with merchandising by arranging prizes and displays to enhance visual appeal and attract guest participation
Monitored and maintained adequate game supplies, including inventory of prizes, tickets, and equipment, ensuring availability during peak periods
Maintained the cleanliness and safety of the game area, promptly addressing hazards and ensuring a welcoming environment for guests
Resolved guest inquiries, complaints, and disputes with professionalism and tact, ensuring satisfaction and retention
Collaborated closely with team members during high-traffic periods to maintain smooth operations and deliver seamless service
Adhered to all company policies, including dress code, operational procedures, and safety guidelines, while representing the brand in a professional and approachable manner

Team Supervisor at Pathfinder Camp (2020-01 – 2024-12)

Led a team of 8–12 campers through structured daily activities including devotionals, nature exploration, team-building challenges, and survival skills training
Oversaw camper safety and well-being, enforcing camp rules and responding to behavioral or health concerns promptly and effectively
Facilitated group discussions, Bible studies, and reflective sessions to promote spiritual growth and personal development
Coordinated logistics such as meal times, campsite setup, activity transitions, and group travel within campgrounds
Provided mentorship and emotional support to campers, fostering inclusion, confidence, and character development
Collaborated with other supervisors and camp staff to plan events, troubleshoot issues, and ensure smooth operations
Demonstrated strong communication, adaptability, and leadership under pressure in dynamic outdoor environments

Sales Clerk at Full Stop Auto Supplies (2017-01 – 2019-12)

Delivered exceptional sales support, assisting customers in selecting products that met their specific needs
Consistently achieved sales goals by fostering strong customer relationships and providing detailed product knowledge
Played a vital role in maintaining organized and well-stocked displays, enhancing the overall shopping experience
Developed expertise in inventory management, contributing to efficient store operations

Adventist Youth Ministry Leader at Ruth SDA, Brampton, Ontario (2022-01 – Present)

Designed and executed engaging programs for youth, fostering a sense of belonging and growth
Strengthened community ties through initiatives that emphasized learning, communication, and teamwork
Recognized for leadership qualities and the ability to motivate others toward shared goals

Pathfinder Club Counselor at Ruth SDA, Brampton, Ontario (2020-01 – Present)

Mentored young members to build confidence, skills, and values in a supportive environment
Led team-building exercises and service projects, reflecting a commitment to youth development

Info