Implementation Associate – Procurement Platform

ABS is hiring an Implementation Associate for its B2B procurement platform.

The role has three parts:

• Implementing the platform for buyers.
• Helping suppliers and buyers register and use the platform.
• Testing new releases before they reach customers.

Implementing the platform for buyers

You take each new buyer from signing up to running its first request for quotation on the platform.

• Configure the buyer's organization, users, and approval rules.
• Load the buyer's supplier and item data and resolve what the import cannot match.
• Coordinate ERP integration with the ABS SAP team for buyers who use it.
• Train the buyer's purchasing staff.

Supplier and buyer support

You are the single point of contact for suppliers and the first point of contact for buyer users after setup.

• Help invited suppliers register and submit their first quote, and follow up with those who have not before the buyer's deadline.
• Answer suppliers' and buyers' questions about the platform, in Arabic and English.
• Track recurring questions and turn them into product change requests, so the same question stops coming up.
• Maintain the help material in Arabic and English.

Testing

You test every release before it is published, in a fixed block of time each week.

• Run the test scenarios and report defects with the steps to reproduce them.
• Re-test fixes before they are closed.
• Turn problems reported by customers into new test scenarios.

What we are looking for

Required

• A bachelor’s degree in engineering, MIS, BIS, Computer Science, or a related field.
• Arabic and English, written and spoken.
• A basic understanding of purchasing: requests for quotation, quotations, purchase orders, and vendor records.
• Comfortable with Excel.
• Careful and methodical, and comfortable on the phone with people you have not met.
• Zero to two years of relevant experience.

Good to have

• Experience with an ERP system such as SAP Business One.
• Experience in software testing or in a support role.