Requirements& Qualification:

BS degree in Information Technology, Computer Science or Equivalent.
2 to 3 years of experience.
Proven working experience in enterprise technical support, IT support or as a technical engineer.
In-depth knowledge in the product that the technician is supporting.
Strong problem-solving skills.
Excellent client-facing skills.
Excellent written and verbal communication skills.
Excellent English language (written/speaking).
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Good experience in .NET and SQL server technologies.
Good experience in integration through Web APIs.
Good experience in SQL procedures troubleshooting and monitoring.
Follow the SLA for issues with respect to the severity.

Technical Support Engineer

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