يعقوب عكوب

Customer-focused hospitality and tourism professional with experience in reception, tour guiding, and international communication. Skilled in customer service, teamwork, and event coordination with the ability to work under pressure and solve problems. Passionate about art, creativity, and connecting with people from diverse backgrounds.

Tourist Guide & Receptionist at Local Tourism Agency (2024-07 – 2024-09)

• Provided guided tours for international and local visitors, ensuring engaging and informative experiences.
• Delivered high-quality customer service by handling guest questions and requests with professionalism.
• Strengthened English communication skills through daily interaction with foreign tourists.

Hotel Receptionist at Black Iris Hotel (2023-07 – 2023-09)

• Welcomed and assisted guests, ensuring smooth check-in and check-out procedures.
• Managed reservations, phone calls, and guest inquiries with accuracy and courtesy.
• Delivered excellent customer service, contributing to positive guest feedback and repeat visits.

National Service at Jordan Armed Forces (2026-01 – 2026-05)

• Proudly served in the Jordan Armed Forces as part of the mandatory national service.
• Completed intensive training in discipline, teamwork, leadership, and physical endurance.
• Participated in various field exercises and operations in challenging environments across Jordan.
• Developed strong responsibility, time management, and the ability to work effectively under pressure.

High School Diploma in Tawjihi – Literary Stream – Madaba Secondary School (2021-08 – 2025-06)