Abdelrahman Adwan

With over 10 years of progressive experience in hospitality operations, staff training, and customer service excellence across Jordan and the UAE, I am confident in my ability to contribute effectively to organizational goals. Strong skills in staff development, operations management, and quality control, along with a deep understanding of hospitality standards and customer expectations. Highly adaptable, detail-oriented, and committed to continuous improvement and delivering exceptional results.

Training Manager at Royal Automobile Club of Jordan (Present)

Responsible for designing and delivering structured training programs aimed at enhancing employee performance and service quality. Supervised staff evaluations, managed operational processes, and handled customer concerns with a focus on achieving high satisfaction levels.

• Designed and delivered structured training programs
• Enhanced employee performance and service quality
• Supervised staff evaluations
• Managed operational processes
• Handled customer concerns
• Achieved high satisfaction levels
• Strengthened leadership and problem-solving capabilities

Senior Supervisor at Mezzah House

Managed daily restaurant operations, staff scheduling, and performance reporting. Ensured adherence to service standards and played a key role in maintaining a high level of professionalism and guest satisfaction.

• Managed daily restaurant operations
• Handled staff scheduling
• Managed performance reporting
• Ensured adherence to service standards
• Maintained high professionalism and guest satisfaction

Position not specified at Atico Group

Earlier role that developed expertise in guest relations, team coordination, and service excellence.

• Guest relations
• Team coordination
• Service excellence

Position not specified at InterContinental Hotel

Earlier role that developed expertise in guest relations, team coordination, and service excellence.

• Guest relations
• Team coordination
• Service excellence

High-school