Abdullah Toma

Experienced Human Resources Officer with a demonstrated history of working in the hospitality industry. Skilled in Sales, Administration, Management, Teamwork, and Business. Strong human resources professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from Amman Arab University.

Human Resources Officer Jul 2021 – Present In charge of Government Relations & Colleagues Housing (March 2022 – Present) InterContinental Aqaba Resort Aqaba / Jordan IHG InterContinental Hotels Group 5* / 250 Employees E Branch Manager Jun 2019 – Jul 2021 Sally Marketing Corporation “Nafeesah Sweets” Amman / Jordan  Established and maintained relationships with individual and business customers and provided assistance with problems they encountered.  Responsible for activities regarding sales, customer acquisition, customer relationship management, & maximizing revenue.  Finding various new businesses opening & arranging promotional programs to get commercial business and attain set goals.  Managed a high net-worth customer base through ongoing sales of financial products  Organize and run meetings and regarding information relevant to Customer Relations  Handled customer inquiries on weekends and holidays  Contributed to and developed marketing plans and strategies.  Arranged for the effective distribution of marketing materials.  Giving suggestions for product improvement Page 1 of 2  Day to day HR operations  Perfection in using Bayan HR System  Familiarizing employees with benefits packages  Hiring new employees that accommodate a company’s vision for the future  Releasing employees whenever necessary  Planning corporate events and other team-building activities  Regulating compliance and correct benefit usage across the company  Payroll and monthly closing coordination with Finance team  Colleagues accommodation management

Hotel Receptionist Dec 2017 – Jan 2019 AlQasr Metropole Hotel (Atico Fakhreldin Group) Amman / Jordan Hotel Receptionist Nov 2016 – Dec 2017 Kempinski Hotel Amman / Jordan  Check guest in and out ensuring that proper payment methods are applied to each guest folio  Manage room reservations using a computerized reservations system  Address guests concerns and special requests in a professional and personable manner  Work with management, sales, and housekeeping to ensure that maximum room revenue is achieved and kept.  Welcoming guests to the hotel in a polite, friendly and helpful manner.  Answering telephone inquiries promptly & professionally & transferring calls on  Close out all daily accounts, prepare departure folios, and ensure that all accounting information is documented and properly notated in M3.  Prepare bills, handle and process checkouts, take payments  Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements  Ability to work under pressure and manage and resolve guest issues or complaints  Direct experience with maintaining reservation system, room assignment and processing hotel documents  Coordinating conference and meeting space areas based on the requirements and handling event planning issues.

BA (Hons) in Business administration 2019 Amman Arab University / Amman - Jordan High School / I.T Stream 2014 Yarmouk High Secondary School / Amman - Jordan