Collection Officer at Liwwa Inc. (04/2022 - Present):
- Contact and negotiate with borrowers and guarantors through phone calls and visits to establish debt recovery plans, restructured loans, and ensure timely payment.
- Identify reasons for delinquency and provide insights for policy reviews.
- Document all collection efforts and information in the liwwa information system for historical records.
- Participate in weekly collections meetings to update relevant departments on portfolio performance.
- Send delinquency and debt satisfaction statements to credit bureaus and manage outdated records.
Customer Service Advisor at Zain Jordan (01/2021 - 04/2022):
- Handle telephony admin-based tasks to effectively address customer queries and provide high-quality service.
- Manage customer data in compliance with ethical standards and requirements.
- Collaborate within the team to resolve inquiries and issues by clarifying facts and finding solutions.
Let me know if you need any further assistance or if you'd like me to adjust anything in the summary!
