Alaa Darweesh

Seasoned hospitality leader with over 20 years of progressive experience across Rooms Division, Front Office, F&B, and full hotel operations. Proven track record in managing large resort environments, elevating guest satisfaction, optimizing departmental performance, and leading diverse teams. Strong operational acumen, hands‑on leadership style, and deep experience in Dead Sea resort operations.

Seeking a senior leadership role as Director of Operations or Hotel Manager to drive service excellence, operational efficiency, and financial performance.

Director of Operations at Ramada Dead Sea Resort (2024 -2025) • Oversee full resort operations including Rooms, Housekeeping, F&B, Front Office, Recreation, and Engineering.

• Drive operational excellence, service consistency, and guest satisfaction across all departments.
• Lead departmental heads, ensuring alignment with brand standards and financial targets.
• Implement operational improvements to enhance efficiency and reduce costs.
• Monitor KPIs, guest feedback platforms, and quality audits to maintain high performance. Director of Rooms at Ramada Dead Sea Resort (2023 – 2024) • Managed Rooms Division operations for a high‑volume resort.
• Ensured service quality across Front Office, Housekeeping, and Guest Services.
• Enhanced guest satisfaction through proactive service recovery and staff coaching.
• Improved departmental workflows and reservation accuracy.

Front Office

Manager at Ramada Dead Sea Resort (2018 – 2022) • Led Front Office operations, managing a large team in a busy resort environment.

• Oversaw check‑in/out processes, VIP handling, and guest relations.
• Conducted staff training, performance evaluations, and scheduling.
• Ensured smooth daily operations and high service standards.

Assistant Front Office

Manager (In Charge) at Ramada Dead Sea Resort (2017 – 2018) • Supervised front office team and ensured operational continuity.

• Handled escalated guest concerns and coordinated with other departments.
• Supported Front Office Manager in planning and reporting. Duty Manager at Crowne Plaza Resort & Spa Dead Sea (2014 – 2017) • Managed hotel operations during assigned shifts.
• Ensured guest satisfaction and resolved operational challenges.
• Coordinated with all departments to maintain service consistency.

Reception

Supervisor at Crowne Plaza Resort & Spa Dead Sea (2013 – 2014) • Supervised reception staff and ensured smooth front desk operations.

• Maintained service standards and handled guest inquiries. Receptionist at Crowne Plaza Resort & Spa Dead Sea (2012 – 2013) • Managed check‑in/out, reservations, and guest interactions.
• Delivered professional and efficient front desk service.

Guest Service

Agent at Mövenpick Resort & Spa Dead Sea (2011 – 2012) • Provided personalized guest assistance and supported front office operations. Bartender at Mövenpick Resort & Spa Dead Sea (2006 – 2010) • Worked across Beach Bar, Pool Bar, Lounge Bar, and Café Bar.

• Delivered high‑quality beverage service and maintained hygiene standards. Waiter at Mövenpick Resort & Spa Dead Sea (2004 – 2006) • Provided guest service in various dining outlets.

Comis

Waiter at Mövenpick Resort & Spa Dead Sea (2003 – 2004) • Supported F&B operations and service delivery.

High School Diploma in Hotel Management Section – Jordan (2003)