Esraa Azmy

Driven, versatile, and people-oriented professional with experience spanning operations, customer experience, and communication. Recognized for exceptional interpersonal skills, attention to detail, and the ability to adapt quickly to new challenges and environments.

Passionate about storytelling, impactful communication, and creating meaningful connections. Whether coordinating operations, supporting customers, or delivering voice content, brings a unique combination of professionalism, empathy, creativity, and reliability. Dedicated to continuous growth, excellence, and making a positive impact through every interaction and project.

Operations Coordinator | Saudi Arabia, Qatar & UAE

Jan 2025 – Present

• Coordinate and manage student schedules while ensuring efficient allocation of classes and learning resources.
• Collaborate closely with the Sales Team to onboard new students and align educational plans with customer requirements.
• Serve as the primary point of contact between students, parents, teachers, and internal departments to ensure a seamless learning experience.
• Monitor live classes and operational processes to ensure quality standards and smooth session delivery.
• Proactively identify, investigate, and resolve operational issues affecting students, teachers, or service delivery.
• Maintain continuous communication with students and parents, providing follow-up, support, and timely updates.
• Coordinate with the Academic Team to secure additional teaching resources and instructors based on operational needs and subject demand.
• Manage scheduling conflicts, attendance concerns, and service-related challenges while ensuring high customer satisfaction.
• Support cross-functional collaboration between Sales, Academic, and Operations teams to optimize workflows and improve efficiency.
• Contribute to process improvements and operational excellence initiatives across multiple GCC markets.

Customer Support Executive at Sellanycar.com (2021-09 – 2024-10) • Actively call cold dealers and make them participate in car auctions.

• Achieve calling and lead generation targets.

• Good convincing and sales ability to close deals.

• Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.

• Monitoring service levels and contact center volumes to make recommendations for real-time queue management.

• Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.

• Ensuring that the contact center meets daily and interval goals.

• Implementing customer win-back strategies.

• Implementing CRM campaigns.

English

Teacher and Social Worker at Kidz Zone Nursery (2020-09 – 2020-12) • Teach children the assigned curriculum of the Montessori system.

• Theoretical education and practical training.

• Preparing curricular and extracurricular activities.

• Creating intervention plans (as a social worker) to help children who suffer from social difficulties.

• Work with parents to implement these plans to help children while they are home.

• Organized after-school tutoring sessions for students who needed extra support with their coursework.

• Communicated regularly with parents or guardians about student progress and areas for improvement.

Bachelor in Social Work – University of Jordan (2020)