Eyad Alaza

Sales Manager at Rashed Al Rashed Group (2024-01 – Present)

Achieved a 30% increase in sales revenue by executing data-driven sales strategies, monitoring KPIs, analyzing sales performance reports, and optimizing sales processes across retail and B2B showroom operations.
Consistently exceeded monthly and annual sales targets (110–130%) through accurate sales forecasting, pipeline management, CRM tracking, and disciplined follow-up across the full sales cycle.
Managed end-to-end showroom-based retail and B2B sales operations, including team coordination, channel performance analysis, customer segmentation, and competitive market positioning.
Led complex customer consultations and high-value deal negotiations, managing key accounts and ensuring effective objection handling, pricing alignment, and contract closure.
Implemented structured after-sales and account management processes to improve customer retention, repeat sales, and long-term relationship value.
Ensured full compliance and accuracy in sales documentation, contracts, revenue reporting, and billing coordination, working closely with finance, administration, and operations teams.

Shop Manager at Zain Jordan (2022-01 – 2023-12)

Managed end-to-end retail branch sales operations in a high-traffic environment, ensuring daily sales execution aligned with branch KPIs, revenue targets, and service standards.
Supervised, coached, and monitored sales staff performance through daily target tracking, performance reviews, and on-floor sales support to ensure alignment with branch sales objectives.
Consistently achieved and exceeded branch sales targets through hands-on sales leadership, structured follow-up, and performance-driven sales execution.
Managed customer escalations and objections professionally, ensuring high customer satisfaction, service-to-sales conversion, and long-term customer retention.

Customer Service & Sales Representative at Zain Jordan (2019-02 – 2021-12)

Operated in a high-volume retail sales environment with strict daily performance KPIs, focusing on target achievement, service efficiency, and customer engagement.
Consistently achieved and exceeded individual sales targets through proactive customer engagement, needs assessment, upselling, and cross-selling techniques.
Delivered professional customer service with structured follow-up, contributing to improved customer satisfaction, repeat sales, and long-term retention.

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