Hdaeel Dimes

I am organized and detail-oriented work well under pressure and deadlines enjoy working with a variety of people, and have a great attitude. I am looking for a creative challenging, growth-oriented position and would like the opportunity to learn more. I have a bachelor's degree of Finance and my actual job in Customer Service have provided me with a well-rounded background and enabled me to develop an analytical , logical approach to tasks, and the ability to work under pressure.

Assist customers with the status of their shipment, outstanding shipments, or tracking.

-Manage end-to-end shipment life cycle liaising with all internal and external stakeholders.

-Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution.

-Takes and handles customer inquiries.

-Responsible for all KPIs and SLAs agreed with allocated customers.

-Takes and registers all customer complaints.

-Drives solutions to customer complaints by solving them directly or assigning tasks to other functions.

-Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents,

collects required documents from the claimant, and hands over to specialized claims handlers when documents are complete.

-Ensure seamless transaction liaising with Pricing and Billing

Assist customers with the status of their shipment, outstanding shipments, or tracking.

-Manage end-to-end shipment life cycle liaising with all internal and external stakeholders.

-Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution.

-Takes and handles customer inquiries.

-Responsible for all KPIs and SLAs agreed with allocated customers.

-Takes and registers all customer complaints.

-Drives solutions to customer complaints by solving them directly or assigning tasks to other functions.

-Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents,

collects required documents from the claimant, and hands over to specialized claims handlers when documents are complete.

-Ensure seamless transaction liaising with Pricing and Billing