IOM – Special Immigrant Visa, Amman-Jordan
Project assistant Case Management – Jun 2022 – Tell now.
- Priorities the assigned tasks through CRM in addition to update and record applicant contact information.
- Interact with applicants in order to respond their Inquires and ensure that all required documents are received.
- Understand Applicants requirements.
- Conducting data entry processing for applicant documents such as (biographical forms, passports, and visas) and ensuring that case processing follows SOPs.
- Performing Quality Assurance Check to ensure that all cases processing is done in accordance with SOPs.
- Provide Training for new staff members.
- Set monthly report to provide Feedbacks and Suggestions.
- Travel for Short term assignment in order to support SIV team in Qatar during the period,
October, November and December of 2022 and March, April, and May of 2023.
- Undertake Applicants Form Fill interviews for the purposes of recording biographical information.
- Verify and Scan applicants documents and fill all their data into the system.
- Performing Quality Assurance checks to ensure that all cases processing is done in accordance with SOPs.
- Conducting room visits to gather data or to share case updates.
- Counseling applicants based on their case processing and USA Resettlement rules.
- Provide Training for new staff members.
- Assist in the efficient and effective management of applicant’s case files undertaking such duties as creating new case files, distributing case files, keeping accurate and comprehensive track of files.
Bayt.com – Talent Era Department, Amman-Jordan
Business Development Officer – February 2021 – May 2022
- Contact customers to generate and nurture warm leads for sales team.
- Sourcing new sales opportunities through inbound leads to follow-up and emails.
- Understanding customer needs and requirements.
- Research accounts, identify key players, and generate interest.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Gather and record customer information on CRM.
- Initiate sales process by communicating with customers to understand their hiring requirements.
- Update CRM for all historical interaction with companies.
- Verifying the Clients (companies) information through Emails, Calls, Websites, and LinkedIn.
- Schedule the staff's workload.
- Set up monthly MEMO to discuss the Good, Bad and suggestion for the BDOs Team.
- Provide Practical and Theoretical training for new staff.
Aramex international, Amman-Jordan
Customer service executive – October 2020 – February 2021
- Resolve customer complaints.
- Communicate with customers and acknowledge them via phones and emails.
- Assist customers in all CS requests (Tracking, pick up, import express and open new accounts Leads).
- Ensure customers satisfactory.
M-Electronics Company, Amman- Jordan
Sales Officer – September 2017 – January 2020
- Recruit, hire, and train new sales representatives.
- Employees Supervision.
- Evaluating performance and providing feedback.
- Application of quality management strategy and policies.
Salesperson – August 2016 – September 2017
- Interaction with clients using sales techniques to improve engagement and profits.
- Improvement of customer service and telecommunication skills.
- Inventory management.
