Khaled Abu hatab

A strategic operator with a barista's heart. Strategic planner and operational leader with a strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Building and running cafés across Amman and Riyadh — from the espresso bar at Starbucks to leading multibranch operations at Ranosh, and currently heading the beverage program at Pablo Restaurant & Cafe. Deep focus on craft, consistency, and team growth.

Head Barista — Advanced - Pablo Restaurant & Cafe - Amman, Jordan

(2025-09)

• Lead and train a team of baristas, ensuring consistent quality standards
• Advanced latte-art techniques that lifted customer satisfaction
• Inventory management and waste-reduction strategies
• Innovative seasonal beverage development
• Staff training on coffee extraction and brewing techniques

Beverage Manager — Consultant - Quattro Village - Amman, Jordan

(2024-02 - 2025-05)

• Trained new staff for increased bar efficiency
• Developed and rolled out innovative beverage menus
• Upheld licensing laws and organisational policies
• Researched industry trends for new beverage innovations

Branches Manager - Ranosh.co - Riyadh, Saudi Arabia

(2022-05 - 2024-12)

• Developed strategies to improve employee work quality and speed
• Reduced costs and improved operations through process analysis
• Monitored and reviewed operational performance across branches

Area Manager - Ranosh.co - Riyadh, Saudi Arabia

(2019-09 - 2021-09)

• Drove revenue increases and team morale through incentivised contests
• Applied team leadership to address productivity issues

Cafe Branches Manager - Ranosh.co - Riyadh / Jubail, Saudi Arabia

(2018-01 - 2019-02)

• Identified improvements to optimise return on investment
• Analysed sales to spot top-performing products
• Reviewed production issues and corrective action plans

Assistant Manager - Ranosh.co - Riyadh, Saudi Arabia

(2013-07 - 2017-04)

• Oversaw daily operations — inventory, restocking, cash-handling
• Coordinated sales team in store manager's absence
• Developed action plans to exceed sales KPIs

Cafe Staff & Barista - K&B Restaurant and Cafe - Amman, Jordan

(2011-12 - 2013-03)

• Managed peak café hours effectively during high-volume service
• Trained staff on coffee-making techniques — grinding, steaming and latte art

Front-of-House - Evason Main Resort - Madaba, Jordan

(2009-09 - 2011-02)

• Maintained smooth front-of-house operations
• Assisted customers with menu selection and recommendations

Barista — High-Volume Service - Alshaya / Starbucks - Amman, Jordan

(2008-08 - 2009-03)

• Made and served high-volume beverages with speed, quality and consistency
• Warmly greeted and served customers, processing payments

Hospitality & Service - Bristol Hotel - Amman, Jordan

(2007-12 - 2008-07)

• Assisted customers with menu selection and personal recommendations
• Served high volumes of guests in fast-paced environments

Hotel Management - Florida Academy Amman, Jordan

GCSEs - Food & Beverage Service