Knan Hamza

Sales and Marketing professional with more than 20 years of experience in handling retail sales, marketing and operations specifically in the FMCG industry. Skilled in administration work and staff management. Seeking a key position in a dynamic organization to contribute accrued skills in augmenting profit margins.

Operational Oversight: Manage all aspects of store operations, including inventory management, staff supervision, and customer service, ensuring smooth daily functioning.

Performance Optimization: Implement strategies to improve store performance, analyzing sales data and identifying opportunities for growth.

Customer Relations: Address customer inquiries and concerns, maintaining high levels of satisfaction and loyalty.

Bachelor's Degree in Commerce And

Economics - Business

Administration

Beirut Arab University,

Lebanon - 2000

Store Manager (Alt.

Retail

Manager)

Famil's Basket, Jordan

Sep 2022 - April 2023

Store Setup: Organize and prepare the showroom area for opening, ensuring proper product display and labeling.

Team Coordination: Manage sales department employees, assign tasks, and provide training to enhance customer service.

Customer Engagement: Assist customers with product information, orders,

and issue resolution, ensuring high satisfaction levels.

Market and Purchasing Manager (Alt.

Procurement

Manager)

ECO Market Company, Jordan

Aug 2021 - Aug 2022

Market Preparation: Prepare the market for opening, manage purchase orders, and ensure the sales area is ready for optimal customer service.

Supplier Management: Negotiate contracts, maintain supplier relationships,

and monitor supplier indebtedness to ensure timely payments.

Sales Monitoring: Analyze sales activities, conduct market research, and negotiate with suppliers to obtain competitive prices for merchandise.

Owner

Business Development and Strategy: Developed and executed business strategies to drive growth and increase profitability.

Financial Management: Oversaw budgeting, financial planning, and expense control to ensure the store's financial health.

Inventory Management: Implemented inventory control measures to optimize stock levels and minimize losses.

Southern Region Sales Manager (Alt.

Regional Sales

Supervisor)

Naya Trading Est., Syria

Jan 2009 - Aug 2021

Event Management

Leadership Skills

Merchandising Techniques

Risk Management

Sales Strategy: Develop and implement sales strategies to increase market share and achieve sales targets in the southern region.

Customer Acquisition: Identify and attract new customers, build strong relationships, and address customer needs to drive revenue growth.

Team Supervision: Oversee sales team activities, provide guidance, and

References ensure alignment with company objectives.

Available upon request

Achievements and Awards

Se.

Section

Manager (FMCG Department - OPSS / Frozen Section)

Geant Hypermarket, Saudi Arabia

Jan 2005 – Dec 2007

Departmental Management: Oversee the operations of the FMCG department, specifically the OPSS/Frozen section, ensuring efficient workflow and optimal stock management.

Inventory Control: Manage stock levels, conduct regular stock checks, and ensure accurate labeling and pricing of products.

Team Leadership: Lead and motivate departmental staff, assign tasks, and

Leadership Recognition provide training to ensure high standards of customer service.

Section Manager - Fruit & Vegetables Section

Carrefour Hypermarket, UAE

Jan 2001 – Jan 2005

Merchandising Management: Organize and maintain the Fruit & Vegetables section, ensuring attractive displays and efficient product arrangement to maximize sales.

Staff Supervision: Manage section employees, assign duties, and provide training to uphold excellent customer service standards and product knowledge.

Product Knowledge: Provide customers with information about products,

assist with inquiries, and address any concerns or complaints to ensure customer satisfaction.

Key Account

Shtora Dairy Company, Lebanon

Jan 2000 – Jan 2001

Client Relationship Management: Manage key client accounts, build strong relationships, and address their needs to foster loyalty and drive sales growth.

Sales Strategy: Develop and implement sales strategies tailored to key accounts, identify opportunities for upselling or cross-selling, and negotiate contracts to secure business.

Designer

Corner Advertising Company, Syria

Jan 1998 – Jan 2000

Client Consultation: Meet with clients to understand their design needs and preferences, and provide creative solutions that meet their objectives.

Design Development: Develop design concepts and artwork for various projects, including brochures, banners, logos.

Bachelor of Commerce And Economics - Business Administration

Beirut Arab University – Beirut, Lebanon

2000