M S

Results-driven Project Coordinator and Training Coordinator with 6+ years of progressive experience managing engineering projects, delivering capacity-building programs, and coordinating stakeholder communications. Proven track record in planning, scheduling, and executing training initiatives focused on green building standards (LEED, EDGE). Skilled in project lifecycle management, cross-functional coordination, workshop facilitation, and client relationship management across public and private sector organizations in Jordan.

Training Coordinator at Jordan Green Building Council (Jordan GBC) (2026-02 – 2026-04)

Planned, coordinated, and delivered professional training programs supporting capacity building in sustainable development for professionals across Jordan and the region.

• Planned, coordinated, and delivered professional training programs supporting capacity building in sustainable development for professionals across Jordan and the region.
• Organized and facilitated workshops and training initiatives on LEED and EDGE green building certification standards.
• Managed training logistics including scheduling, materials preparation, venue coordination, and participant communications.
• Tracked training outcomes and prepared post-session reports to evaluate program effectiveness.
• Contributed to raising green building awareness and advancing sustainability knowledge among industry professionals.

Project Coordinator at Azzam Shanty Engineering Office (2021-03 – 2026-01)

Coordinated full lifecycle of engineering projects including initiation, planning, execution, and closeout over a 5-year period.

• Coordinated full lifecycle of engineering projects including initiation, planning, execution, and closeout over a 5-year period.
• Developed and maintained project schedules, work plans, and milestone trackers to ensure on-time delivery.
• Facilitated communication and coordination between internal teams, clients, and external stakeholders.
• Prepared and maintained comprehensive project documentation including progress reports, meeting minutes, and status updates.
• Monitored project scope, flagged risks, and escalated issues proactively to ensure project objectives were met.

Customer Service Advisor at Webhelp (2023-05 – 2024-03)

Delivered high-quality customer support, resolving complex inquiries while maintaining top-tier satisfaction scores.

• Delivered high-quality customer support, resolving complex inquiries while maintaining top-tier satisfaction scores.
• Handled escalations and maintained detailed interaction records in CRM systems.
• Collaborated with team members to consistently meet service quality and KPI targets.

Customer Service Representative – eStore at Samsung Electronics (2022-05 – 2023-05)

Provided end-to-end support for Samsung's online store, assisting customers with product inquiries, orders, and after-sales service.

• Provided end-to-end support for Samsung's online store, assisting customers with product inquiries, orders, and after-sales service.
• Maintained in-depth product knowledge to effectively guide customers through purchase decisions.

Call Center Representative at Extensya (2020-06 – 2020-08)

Managed high volumes of inbound and outbound calls professionally and efficiently in a fast-paced environment.

• Managed high volumes of inbound and outbound calls professionally and efficiently in a fast-paced environment.

Branch Agent at Lendo (2020-02 – 2020-04)

Assisted clients with financial products and services; supported smooth client onboarding and daily branch operations.

• Assisted clients with financial products and services; supported smooth client onboarding and daily branch operations.

Accountant at Family's Basket (2018-12 – 2019-11)

Managed bookkeeping, financial records, and daily accounting operations.

• Managed bookkeeping, financial records, and daily accounting operations.
• Prepared financial reports and supported budget tracking and expense management.

Bachelor's Degree in Accounting – Applied Science Private University (2018)