Malek Naser

IT graduate with progressive experience from 2024 to 2026 in logistics, fleet management, and last-mile delivery operations across global logistics and telecom-affiliated delivery companies. Skilled in coordinating dispatch, supervising fleet and customer service teams, and maintaining accuracy and composure in fast-paced, high-pressure environments. Also brings freelance UX design experience, applying user-centered design thinking to digital products.

System Administrator → Logistics & Operations Officer → Coordinator → Supervisor → Project Manager at Global Logistics Company — Intergroup / Click (2024-06 – 2026-08)

• Started as System Administrator, managing data entry and following up with sales representatives across the network.
• Progressed into Logistics and Operations Officer/Coordinator roles, overseeing daily logistics workflows and operational accuracy.
• Advanced to Fleet and Operations Supervisor, leading fleet coordination and supervising operational teams to meet delivery targets.
• Served as Project Manager, planning and overseeing operational projects, coordinating cross-functional teams, and ensuring timely delivery of project goals.

Dispatch Coordinator → Customer Service Supervisor → Last Mile Operations Coordinator at Delivery Company — Affiliated with Ooredoo & Virgin (2024-06 – 2026-08)

• Coordinated dispatch operations to ensure efficient, on-time last-mile delivery performance.
• Supervised customer service operations, resolving client issues and maintaining service quality standards.
• Managed last-mile delivery logistics, optimizing routes and resolving operational issues under tight deadlines.

UX Designer at Freelance (2024-06 – 2026-08)

• Designed user-centered digital experiences for freelance projects using Figma.
• Conducted user research, created user flows, wireframes, and interactive prototypes.
• Improved usability by applying UX best practices and collaborating with clients to understand requirements.
• Transformed ideas into intuitive and functional designs, performing usability testing and refining designs based on user feedback.

B.Sc. in Information Technology – Hashemite University