Maryam Khalifah

A highly organized and dedicated professional with excellent communication skills. Capable of performing effectively under pressure and consistently meeting demanding deadlines. Demonstrates a strong sense of responsibility, self-motivation, and adaptability.

A collaborative team player with the ability to work independently when required. Quick to learn new concepts and solutions, with a high level of flexibility and a strong work ethic. Proficient in managing multiple tasks and responsibilities concurrently

Hotel booking, Meetings and Events Consultant at PwC- PricewaterhouseCoopers (2024-06 – Present)

• Oversee all Meetings & Events bookings across the ME region, ensuring compliance with PwC policies, SLas, Government policies and permits.
• Manage venue sourcing operations: inbox monitoring, contracting, vendor negotiations, and approvals.
• Liaise with event planners to understand objectives, budgets, and logistics; provide expert advice on concepts and themes.
• Coordinate event logistics, permits, site visits, rooming lists, and vendor management (LPOs, registration, invoicing).
• Drive cost efficiencies, track savings, and ensure tax-compliant invoicing and timely payments.
• Maintain strong stakeholder relationships, resolve queries, and escalate issues when necessary.
• Stay updated on market trends, sustainability initiatives, and promotions to optimize budgets and claim rewards.
• Support policy development, process optimization, and risk assessments for team-building activities.
• Maintain detailed records of all bookings, contracts, and event planning documents to ensure smooth operational processes and compliance with PwC policies.
• Collect post-event feedback, assess client satisfaction, and recommend improvements to enhance future event planning and hotel bookings.

Hotel booking, Travel team Consultant at PwC- PricewaterhouseCoopers (2023-12 – 2024-06)

• Coordinate and manage hotel bookings for PwC employees and clients, ensuring adherence to travel policies and service quality standards.
• Negotiate competitive rates and terms with hotel partners, securing favorable accommodations for both domestic and international travel.
• Process and confirm reservations, ensuring special requests (room preferences, amenities) are accommodated effectively.
• Track and maintain accurate records of all hotel bookings, cancellations, and changes, ensuring smooth operations.
• Provide prompt resolution to any booking-related issues, ensuring seamless experience for staff and clients.

Multi Property Groups Coordinator at Movenpick Hotels & Resorts Jordan (2023-03 – 2023-12)

• Manage group bookings across multiple properties within the cluster, ensuring smooth coordination of room reservations, event space, and catering requirements.
• Serve as the primary point of contact for group clients, providing exceptional service and addressing any inquiries or special requests.
• Coordinate with various hotel departments (sales, front desk, F&B, and event teams) to ensure all logistical needs for group events and stays are met.
• Negotiate group rates and package deals, ensuring competitive pricing and aligning with hotel policies and budget expectations.
• Monitor group booking progress, ensuring accuracy in reservations, billing, and post-event follow-up and oversee the contracting process.

Multi Property Reservations Agent at Movenpick Hotels & Resorts Jordan (2022-09 – 2023-03)

• Manage and process individual reservations, ensuring accuracy and compliance with hotel policies and guest preferences
• Negotiate and maximize room revenue by utilizing dynamic pricing strategies and upselling additional services.
• Handle incoming calls and inquiries with excellent communication, providing guests with accurate and detailed information about room availability, rates, and hotel amenities
• Assist guests during the registration process, ensuring a smooth check-in experience by addressing any requests or special needs they may have.

Customer Service Officer at Gulf Jordanian Skilled Company (2019-01 – 2021-02)

• Served as the company's representative, delivering exceptional customer service that consistently exceeded satisfaction targets.
• Assisted in training and mentoring new customer service staff, ensuring they adhered to company standards and provided consistent, high-quality service to all clients.
• Managing the phone line and resolving customer inquiries and complaints within an average of 3 minutes.

B.Sc. in Food Science and Technology – University of Jordan (2018 – 2022)