Moataz Al-Khatib

Results-driven Customer Experience & Operations Specialist with 5+ years in high-volume environments. Proven 100% accuracy in listing management, Employee of the Month recognition, and expertise in cross-team coordination. Multilingual (Arabic, English, Japanese, German) with strong empathy and a passion for process optimization to drive team and customer success.

Customer Service & Operations Representative at Medad Holding (Ayshei & Boom Health) (2024-05 – 2025-06)

Managed large-scale operations and customer service across Ayshei e-commerce platform and Boom Health survey coordination projects.

• Operational Excellence & Content Management - Managed and optimized a large database of product listings and advertisements on Ayshei with 100% accuracy, consistently exceeding team benchmarks and earning 'Employee of the Month' recognition on a regular basis.
• Logistics & Project Coordination - Boom Health - Coordinated Boom Health survey projects between nurses, drivers, laboratories, and participants, ensuring accurate data entry into internal systems and the Ministry of Health.
• Multi-Channel Partner Support - Provided high-level support to customers and partners via phone, live chat, and email, resolving complex issues with a calm, empathetic approach and maintaining strong relationships.
• Process Improvement & Platform Optimization - Identified operational bottlenecks in Ayshei and Boom Health platforms and proposed enhancements to user flows and content structure, improving efficiency and accuracy.
• Merchant Onboarding - Led end-to-end onboarding for new merchants and companies, ensuring their storefronts and listings met marketplace standards and remained up-to-date.

REFUGEE INTEGRATION COORDINATOR at Regierung von Oberfranken – Zentrale Ausländerbehörde (2021-12 – 2023-11)

Managed administrative and logistical coordination for refugee integration and served as primary liaison between refugees, local authorities, NGOs, and community groups.

• Cross-Cultural Operations & Logistics - Managed administrative and logistical coordination for refugee integration, ensuring seamless access to essential resources and services.
• Stakeholder Liaison - Served as primary liaison between refugees, local authorities, NGOs, and community groups to secure housing, education, and social support.
• Case Management & Guidance - Delivered expert guidance and translation support, navigating complex local systems with patience and empathy for successful integration.

Freelance Multimedia & Audio Specialist at Self-employed (2013-09 – 2020-03)

Produced high-quality multimedia content including audio, video, and visual materials for clients and agencies with focus on professional audio engineering and post-production.

• End-to-End Content Production - Produced high-quality multimedia content (audio, video, visuals) for clients and agencies, aligning with brand identities.
• Professional Audio Engineering - Specialized in podcast editing and sound design using Studio One and Adobe Audition, boosting clarity and listener engagement.
• Creative Collaboration - Partnered with teams to brainstorm concepts and execute post-production, meeting tight deadlines consistently.
• Quality Assurance - Managed editing and delivery stages to meet broadcasting and digital platform standards.

Bachelor of Arts in Film and TV Production – SAE Institute, Sydney, Australia

Diploma of Arts in Film and TV Production – SAE Institute, Amman, Jordan