Mohamad Taweel

Management Information Systems (MIS) graduate with hands-on experience in sales, customer service, retail operations, cashiering, and front-area supervision. Skilled in customer relationship management, sales support, retail operations, POS systems, problem-solving, and team collaboration. Proven ability to improve customer experience, support business objectives, and work effectively in fast-paced environments.

Seeking opportunities in Information Systems, Business Support, Customer Service, Sales, and Retail Operations.

Customer Service Sales Representative at Dan John (2024-09 – Present)

• Assist customers in selecting products and delivering an excellent shopping experience.
• Support daily sales targets and store performance objectives.
• Handle customer inquiries and resolve issues professionally.
• Maintain store presentation and merchandising standards.
• Contribute to efficient daily retail operations.

Sales Agent at Nestlé Nespresso SA (2024-05 – 2024-08)

• Promoted products and assisted customers in selecting suitable options.
• Explained product features and benefits to improve customer satisfaction.
• Maintained product displays and merchandising standards.
• Supported daily sales activities and customer engagement.

Front Area Supervisor at Kareem Hypermarket (2023-11 – 2024-05)

• Supervised front-area operations and daily workflow.
• Coordinated staff activities and customer service support.
• Resolved customer concerns efficiently and professionally.
• Prepared operational reports and monitored performance.
• Ensured smooth and organized daily operations.

Cashier at Kareem Hypermarket (2021-12 – 2023-11)

• Processed customer transactions accurately using POS systems.
• Managed cash handling and payment reconciliation.
• Maintained high standards of customer service.
• Supported efficient checkout operations in a high-volume retail environment.

Bachelor’s Degree in Management Information Systems (MIS) – Isra University, Jordan (2022-03 – 2026-01)