Mohammad Alzubaidi

As a Technical Implementation and Support Specialist with almost 4 years of experience, I have a strong background in implementing and configuring technical solutions for clients. I am skilled in project management, communication, problem-solving, and providing exceptional customer service. and I am committed to continuous learning and staying up-to-date with the latest advancements and trends in technology. I have a strong attention to detail and am focused on quality assurance, ensuring that technical solutions are implemented effectively and efficiently.

I enjoy working collaboratively with internal teams and clients to identify technical requirements and provide customized solutions.

ERP Technical Implementation specialist

FintechPath –Amman, Jordan – 08/2022 – Current

Responsibilities and duties

• Handel implementation, installation, • upgrade, and migration of existing Systems
• Provide functional and technical support for customers online and on-site.
• Configure and implement new patches and releases.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents, and reports
• Supervised work of contracted employees to deliver work on schedule.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Configuring and customizing the software system to align with the client's business.

processes.

• Installing and setting up the software solution on the client's hardware infrastructure or in a cloud environment.
• Testing the software solution to ensure that it meets the client's requirements and that it is functioning correctly.
• Providing technical support to clients during the implementation and post-implementation phases.
• Developing and maintaining technical documentation related to the implementation process.

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ERP Technical Support and Implementation specialist

Mozon –Amman, Jordan – 01/2020 – 08/2022

Responsibilities and duties

• Prepare and Perform Training Program of customers to work on Mozon ERP modules!

like (Accounting, Stock Management, HCMS, Manufacturing, Purchasing, CRM,

Dashboards, Sales)

• Carryout quality assurance tests to discover errors and optimize usability.

Identified and implemented optimal solutions by effectively reviewing and troubleshooting issues.

• Administer ERP systems including establishing accounts, setting permissions,

reporting, and defining standardized processes and procedures.

• Analyze data for accuracy and troubleshooting.
• Deploy technology to enhance the manufacturing process.
• Adhere to standard IT processes including documentation, change control process,

requirements definition, and recordkeeping.

• Work in conjunction with the IT infrastructure team to • provide full circle support.
• Install and configure computer hardware operating systems and applications.

Troubleshoot system and network problems, diagnose, and solve hardware or software faults.

• Handel implementation, installation, upgrade, and migration of existing Systems
• Provide functional and technical support for customers online and on-site.
• Configure and implement new patches and releases.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Configuring and customizing the software system to align with the client's business.

processes.

• Installing and setting up the software solution on the client's hardware infrastructure or in a cloud environment.
• Providing technical support to clients during the implementation and post-implementation phases.
• Developing and maintaining technical documentation related to the implementation process.
• Conducting product demonstrations and presentations to customers, either in person or remotely, to showcase the product's features and capabilities.
• Collaborating with the product development team to provide feedback on product features and functionality based on customer needs and feedback.

Bachelor of Software Engineering, Jordan University of Science and Technology, Irbid, Jordan 2019