Mohammad Shakhatreh
To nd a challenging career in an esteemed organization so that I may grow professionally,
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الخبرة
Call Center Agent/Hebrew The U.S. Visa Help Center at the US Embassy in Jerusalem\ Tel Aviv Achievements / tasks
Provided professional assistance to clients regarding visa inquiries .
Managed appointment scheduling and follow-ups.
Guided clients on required visa documents and submission procedures.
Ensured accurate and efficient handling of client requests. Resolved client issues promptly and e actively.
Maintained professionalism while assisting a diverse clientele under high-pressure situations
I worked extensively with the Dynamics system, which enabled me to efficiently manage and resolve all technical Issues encountered in my role.
