Mohammad Ziad

Birthday: 21/02/1981; Social Situation: Married; Nationality: Jordanian

Call center agent (2025-02 – Present)

Experienced in using the Amadeus reservation system to book flights for Etihad Airways, serving clients in French, Arabic, and English. Skilled in delivering professional and personalized service in a multilingual and multicultural work environment.

• Rresponsible for handling customer interactions via phone email, or chat, primarily.
• Focusing on providing support, resolving issues, and processing information.

Office manager (2023-01 – 2025-01)

• Answering calls.
• Taking messages and handling correspondence.
• Maintaining diaries and arranging appointments.
• Typing.
• Preparing and collating reports.

Administrative Employee at Alfouzan contracting company (2014-10 – 2022-10)

• Following and improving document control procedures
• Ensuring all documentation meets formal requirements and required standards.
• Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals.
• Producing document progress reports for senior managers.
• Conducting regular reviews and document audits.
• Using computers to organize and distribute documents within a company.
• Helping in the planning stages of a specific project.
• Ensure documents are shared at key times to facilitate timely project completion.
• Working in an office..

Projects follow-up at Alkhodari Company (2012-12 – 2013-12)

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Sales Executive at Al Wafi City Mall (2007-09 – 2008-09)

• Identify new markets and customer leads, and pitch prospective customers.
• Ensure current customers have the right products and services,
• Departmental/store goals...
• Obtain forecasts from accounts and ensure stock availability.
• Providing outstanding client service.
• Building and maintaining client relationships,

LICENCE in Arabic and French | cultures and literature (2004 – 2007)

Diploma in languages, cultures and literature (Arabic and French (2002 – 2004)

Diploma in French language. (2000 – 2002)