Mohammed Hamdan

Skilled negotiator with good experience in securing favorable outcomes for clients and stakeholders, Experienced retail assistant manager. Proven track record in driving revenue through exceptional service. Solid background in finance and business economics.

Negotiator at Wuduh (2024-10 – Present)

• Calculate settlement percentages in adherence to departmental guidelines.
• Reviewing all scrubs assigned and settling any debt eligible while following the negotiations guidelines.
• Assess client banking accounts to ascertain required funds for settlements and company performance fees.
• Gather and submit necessary documentation for account approval and payment, including the transmission of e-faxes between clients, creditors, collection agencies, and attorney offices.
• Exceed Key Performance Indicators set by the Negotiations Manager.
• Fulfill reporting requirements and undertake additional tasks as assigned by direct supervisors.
• Review and analyze client financial statements, credit reports, and debt documentation to gain a comprehensive understanding of the client's financial status and negotiate settlements accordingly.
• Conduct outbound calls and respond to inbound calls between creditors and clients.
• Address creditor-related inquiries promptly, responding to all client and interdepartmental queries in a timely manner.
• Manage incoming emails from both clients and creditors, ensuring timely and effective communication.
• Undertake additional tasks as delegated by the Negotiations Manager

Assistant manager at DNA Lifestyle (2024-02 – 2024-10)

• Team Leadership: Supervises staff, delegates tasks, and resolves issues.
• Customer Service: Ensures excellent service and handles complaints.
• Inventory Management: Oversees stock levels, orders, and stock checks.
• Sales Management: Monitors sales performance and reports results.
• Operational Support: Assists with store opening/closing, maintenance, and organization.
• Training: Onboards new employees and provides ongoing training.
• Compliance: Ensures safety, legal, and security regulations are met.
• Reporting: Updates the store manager on performance and manages scheduling.

Store Operations Officer at DNA Lifestyle (2023-03 – 2024-02)

• Collaborating with the broader development team to achieve project objectives effectively and efficiently.
• Vendor and Supplier Management.
• Risk Assessment and Mitigation.
• Facilitating exceptional customer service and maintaining proactive communication with stakeholders.
• Data Analysis and Reporting
• Cultivating a culture of continuous improvement within the organization to enhance operational efficiency.
• Spearheading environmental campaigns and driving sustainability initiatives to support corporate social responsibility objectives.
• Environmental Campaigns and Sustainability Initiatives.
• Inventory Control
• Demonstrating proficiency in budget management to achieve financial targets and optimize resource allocation.
• Compliance and Safety.
• Seasonal and Promotional Campaigns

Visual Merchandiser at DNA Lifestyle (ARCO) (2021-03 – 2023-03)

Started as senior sales and got promoted to a visual Merchandiser as my responsibilities were:

• Display Creation and Arrangement.
• Planogram Development.
• Store Layout Optimization.
• Visual Merchandising Guidelines.
• Vendor and Supplier Coordination

Senior Sales Associate at VIRGIN MEGASTORE (2018-05 – 2021-03)

• Maintaining Store Appearance.
• Promotions and Marketing.
• Training and Onboarding.
• Meeting Sales Targets.
• Inventory Management & Product Knowledge

Bachelor in Finance and Business Economics – Al Albayt University (2015-09 – 2021-03)