Negotiator at Wuduh (2024-10 – Present)
- Calculate settlement percentages in adherence to departmental guidelines.
- Reviewing all scrubs assigned and settling any debt eligible while following the negotiations guidelines.
- Assess client banking accounts to ascertain required funds for settlements and company performance fees.
- Gather and submit necessary documentation for account approval and payment, including the transmission of e-faxes between clients, creditors, collection agencies, and attorney offices.
- Exceed Key Performance Indicators set by the Negotiations Manager.
- Fulfill reporting requirements and undertake additional tasks as assigned by direct supervisors.
- Review and analyze client financial statements, credit reports, and debt documentation to gain a comprehensive understanding of the client's financial status and negotiate settlements accordingly.
- Conduct outbound calls and respond to inbound calls between creditors and clients.
- Address creditor-related inquiries promptly, responding to all client and interdepartmental queries in a timely manner.
- Manage incoming emails from both clients and creditors, ensuring timely and effective communication.
- Undertake additional tasks as delegated by the Negotiations Manager
Assistant manager at DNA Lifestyle (2024-02 – 2024-10)
- Team Leadership: Supervises staff, delegates tasks, and resolves issues.
- Customer Service: Ensures excellent service and handles complaints.
- Inventory Management: Oversees stock levels, orders, and stock checks.
- Sales Management: Monitors sales performance and reports results.
- Operational Support: Assists with store opening/closing, maintenance, and organization.
- Training: Onboards new employees and provides ongoing training.
- Compliance: Ensures safety, legal, and security regulations are met.
- Reporting: Updates the store manager on performance and manages scheduling.
Store Operations Officer at DNA Lifestyle (2023-03 – 2024-02)
- Collaborating with the broader development team to achieve project objectives effectively and efficiently.
- Vendor and Supplier Management.
- Risk Assessment and Mitigation.
- Facilitating exceptional customer service and maintaining proactive communication with stakeholders.
- Data Analysis and Reporting
- Cultivating a culture of continuous improvement within the organization to enhance operational efficiency.
- Spearheading environmental campaigns and driving sustainability initiatives to support corporate social responsibility objectives.
- Environmental Campaigns and Sustainability Initiatives.
- Inventory Control
- Demonstrating proficiency in budget management to achieve financial targets and optimize resource allocation.
- Compliance and Safety.
- Seasonal and Promotional Campaigns
Visual Merchandiser at DNA Lifestyle (ARCO) (2021-03 – 2023-03)
Started as senior sales and got promoted to a visual Merchandiser as my responsibilities were:
- Display Creation and Arrangement.
- Planogram Development.
- Store Layout Optimization.
- Visual Merchandising Guidelines.
- Vendor and Supplier Coordination
Senior Sales Associate at VIRGIN MEGASTORE (2018-05 – 2021-03)
- Maintaining Store Appearance.
- Promotions and Marketing.
- Training and Onboarding.
- Meeting Sales Targets.
- Inventory Management & Product Knowledge
