Muna Aldahabi

Detail-driven Network Engineer with eight years of expertise in network technologies.

FEB 2019 – CURRENT

ROUTING AND WAN NETWORK SUPPORT SENIOR ENGINEER, ESTARTA

• Practical knowledge on Cisco routers and switches. Performed configuration of various protocols like EIGRP, OSPF, RIP, BGP to learn the routing policies and the best path calculations.
• Configuring various network devices and services (e.g., QoS, DNS, DHCP,GRE, DMVPN)
• Troubleshooting Routing Protocols (BGP, OSPF, EIGRP) FEB 2017 – FEB 2019

EMAIL SECURITY (ESA) SUPPORT ENGINEER, ESTARTA SOLUTIONS

• Provide technical support for Email Security appliances, Cloud Email Appliances, Web Security appliances and Security Management appliances
• Analysis of support requests sent by customers by phone, email or establishing remote sessions to analyze and troubleshoot the network devices
• Documentation and troubleshooting the network support requests and record details of problem description and actions taken
• Participation in providing training and mentorship to new staff

JUN 2016 – JAN 2017

SERVICE RECOVERY ASSISTANCE, ESTARTA SOLUTIONS

RESPONSIBLE FOR RECOVERING AND RESOLVING NEGATIVE CUSTOMER SERVICE EXPERIENCES AND REGAINING CUSTOMER LOYALTY

AUG 2015

ELECTRICAL ENGINEER, UNIVERSITY OF JORDAN