Muna Sukhun

Compliance professional with experience in AML/CFT, KYC, Customer Due Diligence (CDD), sanctions screening, customer file reviews, regulatory circular screening, and financial services operations. Currently responsible for reviewing customer records, supporting risk-based due diligence, screening against international and local sanctions lists (including OFAC, UN, EU, and UK lists), and documenting compliance findings.

Experience includes monitoring daily deposits to identify repeated, unusual, or high-value activity; reviewing transactions against customer profiles and available source-of-funds information; and preparing reports with recommendations for relevant departments.

Certified Compliance

Manager (CCM), with experience maintaining confidential records and coordinating with internal teams.

Compliance Officer – AML/KYC - First Investment Group

(2021-09)

• Perform KYC, CDD, and AML/CFT reviews for new and existing customers, applying risk-based due diligence.
• Review customer files and conduct compliance checks to assess record accuracy, completeness, and alignment with internal policies and regulatory requirements.
• Monitor daily customer deposits to identify repeated, unusual, or high-value activity requiring further review.
• Review repeated and high-value deposits at customer level, considering customer profiles, declared income/source-of-funds information, transaction patterns, and available supporting documentation.
• Prepare reports documenting findings, risk observations, and recommendations on reviewed deposit activity, and submit them to the relevant department for assessment and follow-up.
• Document transaction reviews, recommendations, and follow-up actions in accordance with internal AML/CFT procedures.
• Screen customers and relevant parties against OFAC, UN, EU, UK, and local sanctions/watchlists; document and follow up on potential matches.
• Review regulatory and supervisory circulars, identify relevant listed names and entities, and screen the customer database as required.
• Prepare AML/compliance reports, screening records, and supporting documentation.
• Maintain customer records, compliance databases, and Excel trackers; support data consistency across ZAG and KFT systems.
• Review customer documents and information, including identification documents, passports, agreements, signatures, beneficiaries, banking details, and investment information.
• Monitor document expiry dates, follow up on renewals, and complete periodic KYC updates.
• Support account opening and closure processes by checking completion of required compliance documentation.
• Coordinate with the Back Office on investment instructions, subscription and redemption requests, and system updates.
• Monitor debit and credit card records, including issuance, renewal, activation, delivery status, and expiry dates.
• Prepare periodic reports on customer/account activity, new and closed accounts, and investment fund activity.
• Follow up on outstanding compliance and operational issues with relevant internal departments and maintain confidential records.

Quality Control – Freelance - Ipsos

(2016-05 - 2019-01)

• Supervised and coordinated market research projects.
• Conducted quality checks on interviewers’ calls and interviewing techniques.
• Monitored the quality and accuracy of interviews and research activities.
• Trained interviewers on quality standards and procedures to help minimize errors.
• Followed up on project requirements to support research quality and client needs.

EPG Editor & Monitoring Officer - Selevision

(2016-03 - 2017-05)

• Created and maintained electronic program guide channels.
• Wrote and translated TV synopses, plots, and program details in Arabic and English.
• Monitored videos against scheduled programming and updated program schedules on the Catch-Up System.

Sales Support - Air Arabia

(2015-10 - 2016-03)

• Handled ticketing systems and provided operational support.
• Resolved issues escalated from the Call Center and followed up on canceled flights and rescheduling.
• Assisted travel agencies with bookings and coordinated with relevant departments to resolve customer and agency issues.

Call Center Supervisor - Air Arabia

(2015-05 - 2015-10)

• Supervised customer and agent support activities and followed up on requests to ensure timely resolution.
• Researched OAL fares, prepared pricing for group requests, and prepared block-seat schedules.
• Coordinated with travel agents to address operational issues.

Content Editor - What’s On Arabia – Gracenote

(2013-07 - 2014-11)

• Wrote and translated TV synopses, plots, and program details in Arabic and English.
• Researched program stories to produce accurate content and managed multiple assignments to meet deadlines.

Customer Service Representative (CSR) - Extensya

(2012 - 2013)

• Worked with business systems including Siebel and BSCS.
• Supported customers by explaining offers, responding to inquiries, and addressing customer needs.

Bachelor’s Degree - English Literature - Philadelphia University, Jordan (2007 - 2010)

Information Technology - MSS School (2005 - 2006)