Noor Alnaser

Software Engineering graduate with experience as a System Engineer in a software solutions company. Experienced in supporting enterprise systems, managing technical documentation, organizing data and records, and working in a structured and detail-oriented manner, with a background in data science and system analysis.

System Engineer at Tjdeed Technology (2025-10 – 2026-02)

• Conducted client needs analysis sessions to translate business requirements into scalable ITSM architectures aligned with ITIL best practices.
• Installed, configured, and customized enterprise systems, including workflows, business rules, user roles, and permissions.
• Delivered product demonstrations, technical presentations, and maintained product documentation for presales and implementation projects.
• Designed and configured modules including Incident Management, Change Management, Asset Management, Service Catalog, and SLA policies
• Resolved technical issues and performed system maintenance and health checks.

DevOps Training Program at Princess Sumaya University for Technology (2025-08 – 2025-09)

• Covered Linux, GitHub, cloud fundamentals, Jira, Agile methodologies, Sprint Planning, and CI/CD concepts.
• Participated in workshops on workplace readiness, communication, teamwork, and professional development.

B.S. in Software Engineering – Hashemite University (2021 – 2025)

High School – Pioneer Educational School (2020 – 2021)