HR Specialist at Al-Osra Chain Pharmacy (2019-01 – Present)
HR Specialist managing HR operations, organizational development, and data-driven HR practices within a multi-branch healthcare environment.
- Designed and implemented a full HR system from scratch, improving process efficiency and data accessibility across the organization.
- Led full-cycle recruitment for pharmacists, trainees, and administrative staff, enhancing hiring quality and process effectiveness.
- Managed payroll, tax, and social security processes with full compliance and high accuracy.
- Developed and updated HR policies, job descriptions, and internal communication frameworks across all branches.
- Built and utilized Power BI dashboards to monitor HR metrics and support decision-making.
- Organized and delivered training programs based on needs analysis to support employee development.
- Acted as the HR focal point for audits, accreditation processes, and external partnerships.
- Launched employee engagement initiatives to enhance motivation, retention, and workplace culture.
- Managed the full employee lifecycle including recruitment, onboarding, development, performance management, and retention.
- Supported the alignment of HR practices with organizational goals and operational growth.
- Contributed to workforce planning and organizational structuring based on business needs.
- Participated in designing and implementing performance management frameworks and KPIs aligned with strategic objectives.
- Supported compensation and benefits processes in alignment with internal structures and market positioning.
- Promoted a performance-driven culture focused on accountability and continuous improvement.
- Utilized HRIS systems and HR data to enhance reporting, analysis, and decision-making.
- Coordinated with internal and external stakeholders to ensure compliance with regulatory and governmental requirements.
Training Coordinator at UNICEF (2017-08 – 2018-11)
Coordinated large-scale training programs across industrial sectors and managed trainee recruitment and selection.
- Coordinated large-scale training programs across industrial sectors in Zarqa.
- Developed trainee selection and recruitment plans, improving program reach and success.
- Led job fairs, employer outreach, and media coordination to enhance participation.
School Facilitator at UNICEF (2016-04 – 2017-03)
Supported educational program implementation and coordination between schools, partner organizations, and UNICEF management.
- Supported educational program implementation under UNICEF funding.
- Coordinated communication between schools, partner organizations, and UNICEF management.
- Prepared reports and ensured smooth program execution and documentation.
