Nour Kouz

I know the importance of keeping customers happy and I would like to share my Customer Service and Office experience as an asset to your business. I have included my resume as the first step to receiving a position should one come available.

As you can see from my enclosed resume, I have experience as an Administrative Assistant / Receptionist. My skills include MS Office (Word, Excel, Outlook and PowerPoint). You will find me to be punctual, dedicated and a mature individual who is motivated and willing to learn new skills. I am someone who applies herself to ensure customers receive the best possible service.

Executive Assistant

Ayla Oasis – Jordan

Duties and Responsibilities

 Processing all incoming e-mails, letters, and other correspondence

 Prepare responses to correspondence containing routine enquiries,

and keep records of all correspondence

 Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution

 Write business correspondence, process documentation of board decisions and meeting minutes

 Plan, coordinate and schedule executive and other meetings and functions

 Prepare meeting agendas and distribute, also arrange teleconferences

 Schedule and arrange meeting facilities and refreshments

 Managing all incoming calls to executives, and take messages

 Respond to voicemail messages and calls

 Manage and maintain the executive’s diary in terms of scheduling appointments, time management and keeping it up to date

 Prepare payment requests for invoices as per company’s policy

 Make travel and accommodation arrangements for the executives

 Maintain office equipment and stationery

 Place purchase requisitions for office consumables

 Helping the Director of Finance with presentations

 Working on ERP system (SAP Business One)

 Translation from Arabic to English and vice versa

Bachelor Degree in English Literature - Business Administration

Yarmouk University - Irbid, Jordan 2005

High School – Tawjehi Jordan

Rosary College - Amman, Jordan

Art Stream 2001

Amman