Raed Shahwan International Trade CO.LTD
Sep 2018 - Feb 2021
Senior sales
Shift Manager Bluefig restaurant
July 2016 - February 2018 (1 year 8 months)
- Achieve more than 30 official massive events, Catering, 25 conferences, 700 Cover, Fine, Dining casual.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Prepared for and executed new menu implementations.
- Correctly calculated inventory and ordered appropriate supplies.
- Received recognition from city of [Jordan/Amman] for contributions to the community.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Reduced labor costs by [15] percent while maintaining excellent service and profit levels.
- Achieved highest employee retention rate in the region.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
Graduate Management Trainee Century Park Hotel
June 2014 - February 2015 (9 months)
As a trainee management for 1600 Hours with Rotation in Front Desk, Food & Beverage outlets and Service, Food & Beverage, Kitchen, purchasing ,Store , Human Resources, House Keeping and Sales & Marketing
Restaurant Supervisor Al Anbat Hotel
January 2011 - January 2012 (1 year 1 month)
- Monitor budgets and payroll records, and review financial transaction in order to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties.
- Monitor compliance with health and fire regulation regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.
- Establish standards for personnel performance and customer service.
- Scheduled appointments with service professionals.
Business Partner Nirvana Wear’s Shop
January 2007 - January 2012 (5 years 1 month)
- Increased profits by 60% in one year through restructure of business line.
- Monitored the market to capitalize on the latest trends.
- Maximized category turnover through proactive management strategies.
- Developed and rolled out new policies.
- Hired and trained [Number] of staff.
- Generated and developed leads to acquiring new clients.
- Worked with support teams to resolve issues with product, service or accounting areas.
Site manager –Head Quarter Kuwait, Green Zone
N.I.C.S Najla`a International Catering services Co.
April 2007 - August 2008 (1 year 5months)
- Ensured projects were completed according to approved time, quality and cost estimates.
- Ensured that common areas and offices were properly cleaned and kept free of trash.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Lowered turnover rate by [9]% in [Year].
- Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
- Monitor food preparation methods, portion size and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
- Schedule staff hours and assign duties.
- Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.
- Establish standards for personnel performance and customer service.
Reservations Sales Agent Ellen Tours
2006 – April 2007 (6 months)
- Monitoring staff performance and attendance
- Assisting with the cash count and action close of day on the system
- Providing excellent customer service
- Advising customers
- Taking pride in the company and maintaining it to a high standard
- Following operating procedures
- Providing customers with an enjoyable flight experience
- Sales & Marketing
- Reservation
- Problem-solving through agency and customer
Floor Supervisor at Mexican Restaurant
January 2005 - January 2006 (1 year 1 month)
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Waiter
February 2004 - January 2005 (1 year)
- Maintained clean dining room, lobby and service areas at all times.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Folded napkins throughout the day to maintain an adequate supply.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Assisted co-workers whenever possible
