October 2020 - April 2023
Finca Jordan - Financial Services - Amman
Sales Manager
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Managed sales performance for a team of 15 sales officers with direct coaching and mentoring to achieve company sales targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Led the new sales business module by shifting to digital selling through centralized unit
- Targeted dropped out customers and increased customer retention57%
through proactive sales and negotiation techniques.
- Drove sales conversion rates for new and potential leads up to 75% and achieved growth in new customers portfolio.
- Achieved 90-100% of Monthly/ Quarterly sales Targets.
- Managed team members loan portfolio at risk by directly checking the loan applications and assessing the quality.
- Managing non Jordanians loan portfolio especially the Syrian refugees and achieved 100% of monthly Target.
November 2013 - October 2020
Finca Jordan - Financial Services – Amman
Learning & Development Manager
- Established the training department and set structure policies and procedures.
- On annual basis identified training needs and set annual training plans.
- On boarded all new employees and supervised their leaning progress.
- Built and established E-learning digital platform and designed E-Learning content.
- Identified and trained subject matter experts from different departments and different managerial levels.
- With department heads set individual development plans for successors.
- Acted as liaison officer with Central bank of Jordan in financial awareness and literacy and trained around
Jordanian customers.
Supported HR functions like recruitment in interviewing and exams and supported payroll function.
- Organized and Managed Team buildings
2008 - October 2012
Active Providers - Ampman
Managing Director- Business Owner
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Conducted business agreement’s with governmental and privet companies to train and develop their staff.
Ed
