Always ready for new challenges
أرسل عرض عمل مباشرة لهذا المرشح
With many years of proven experience providing customer service and market research for several different companies, I am confident I will make an immediate contribution to your team.I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently.
I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would bean asset to your institution. I am available to schedule an interview at your earliest convenience by phone or Email
Knawat | We are hiring
August 2020 - Present (2 years 3 months)
Istanbul, Turkey
September 2019 - August 2020 (1 year)
Kuala Lumpur, Malaysia
October 2018 - August 2019 (11 months)
Istanbul-Turkey
⦁ Answering all customer inquiries on Chat, Whats-app, phone calls and socialmedia platforms⦁ Welcoming new platform users and offer assistance ⦁ Providing technical support for web store owners for issues regarding theirintegrated stores with Knawat⦁ Create and follow up tickets for the Platform developers in case of anyplatform issues and update the customers.⦁ Prepare automated Marketing newsletters, campaigns using AgileCRM ⦁ Updating the website knowledge base and FAQs ⦁ Conducting webinars and video calling to our freelance marketers tointroduce our platform and the steps to start a drop shipping business withKnawat
June 2017 - September 2018 (1 year 4 months)
Istanbul, Turkey
⦁ Preparing daily, weekly and monthly employee performance and rewardingreports⦁ Participating in new employees’ recruitment, making interviews and newemployee selectionProcess.⦁ Finding new call center systems and software to develop the call centerenvironment and providing the required technical assistance and follow up.⦁ Ensure that customers’ questions and problems are resolved properly andquickly. Taking final decisions for the challenging customers and problems thatare escalated by my team.
Talabat.com
June 2015 - July 2016 (1 year 2 months)
Dubai, United Arab Emirates
Main Duties:⦁ Meet monthly key contact center performance goals for customersatisfaction, quality, productivity and key performance metrics. ⦁ Monitor and evaluate agent monthly performance, including call/email andafter- work monitoring (using call recording and quality assurance applications), review productivityand attendance reports, and coach staff members to improve performance.⦁ Ensure that customers’ questions and problems are resolved properly andquickly. Address challenging customers and problems that require escalation outside of thedepartment.⦁ Report, analyze and resolve system, customer and operational issues thatimpact service
November 2013 - February 2015 (1 year 4 months)
Ajman, United Arab Emirates
Customer care Team-head
November 2004 - October 2011
Bachelor's degree, Management Information Systems, General · (2002 - 2006)
