Sara Othman

PROFESSIONAL SUMMARY A devoted individual with a high sense of self-motivation, dedicated to assisting the implementation of projects and team needs. Highly organized in providing administrative support to complete projects, maintaining progress, and communicating. My professional experience included roles in Information Management, Monitoring and Evaluation, Partnership Development, and Program Coordination that acted to ensure efficient implementation of humanitarian-based projects into action.

I am seeking to land a position at an association that will allow me to advance professionally.

PERSONAL COMPETENCIES 

INGOs, Project Coordination – Management - Planning, Administrative Assistance, Organizing Meetings, Conducting training and workshops, SOPs Development, Complaint Management, Professional Communication, Partnerships, Stakeholder Engagement and Civic Engagement.

Technical Skillset, Information Management, Data Analysis, M&E, Research and Development (R&D), Reporting, Proposals, Presentations, MS Office, Organizational & Writing Skills, Social Media Materials, Feedback Control Systems, Impact Assessments, Salesforce.com Administration, Developing documentation and ticketing applications.

Projects Assistant | Project Officer | Project Coordinator.

Norwegian Refugee Council (SRO) (June 2020 – March 2021)

Information Management /CFM

Communicating with vulnerable communities through various channels, acknowledging, processing, and resolving any received feedback and/or complaint working side by side with all NRC core competencies.

1. Improving and developing the complaints and feedback mechanism, including creating and sharing SOPs and TORs for the department.
2. Maintaining confidentiality, and ensuring compliance with data protection best practices. Developing a process preserving the safety, dignity, and secrecy of information for all concerned parties, by offering a secure channel for addressing grievances and the provision of remedies.
3. Presenting guidance and recommendations for area office staff with their FHM.
4. In-charge of creating and sending weekly/ monthly and quarterly reports for all cases

Independent Election Commission (IEC) (September 2019 – November 2019)

Partnership Focal Point/ Service Contract

Responsible for ensuring efficient collaboration between NDI's Schools program and the Independent Election Commission. Establishing and developing a new civic and electoral education program for youths in public schools, in collaboration with NDI coordinators and USAID.

1. Compiling project reports and keeping track of activities as part of a comprehensive, compliance-driven recordkeeping strategy.
2. Preparing and distributing team-based communications, fostering effective collaboration between all involved parties.
3. Enhancing team morale and effectiveness, by organizing several group-based educational seminars focused on strategic thinking.
4. Handling international travel arrangements and reservations, cutting travel expenses.

National Democratic Institute (NDI) (October 2018 – September 2019)

Program Coordinator

Youth Political Participation Program: A civic education program that aims to promote civic engagement and political participation among students grades 5 to 10, through an interactive learning approach and involving them in projects serving their communities:

1. Assisting all monitoring and evaluation tasks related to the program to maintain the program's quality.
2. Liaising and collaborating with program partners and stakeholders such as local media institutions, political parties, civil security organizations, international organizations, and schools, in order to design and coordinate program events and activities.
3. Researching and gathering information, news, and resources related to program developments.
4. Utilizing social media to provide better coverage of the program's activities, as well as providing visual materials.
5. Providing regular reports and analysis of media coverage and debates on program-related topics and developments.
6. Participating in drafting the program’s curriculum and any other program-related materials

Sales and Retail Field (March 2016 – October 2018)

Sales Executive 

Working as an independent sales executive for a Forex Trading Business and several Retail Companies.

Main Accomplishments:

1. Successfully closing deals with major clients, outperforming my sales target by 15%.
2. Assisting in increasing overall revenues by 10%, through developing specific procedures for identifying customer demands and determining the necessary sales approach.

Arab Open University (AOU)

Bachelor of Business Administration (Hons) Business Studies (Management) 

Awarded second degree of ‘Bachelor of Arts” in Business Studies – Validated by the Royal Charter of UK Open University.