Shadi Khudiri

Profile Summary

▪ Through my 20 years of experience I have managed to command different skills and to excel in diversified experiences, out of which I have more than 15 years in leadership positions, where I have dealt with different nationalities and cultures as well as variety of projects.

▪ In Addition, I study carefully the customer requirements by taking into consideration all related aspects in order to deliver a very high services caliber. I am a very good in tracking any issue until being resolved and I pay high attention to details. My verbal and written communication is so clear, leaving no space for wrong understanding or misleading meanings.

▪ I seek perfection, yet flexible and dynamic, passionate to explore new dimensions in life yet I am goals oriented and persistent toward success. And I do believe that honesty and transparency are the pillars for a long term and successful relationship with the clients.

Key Skills & Experience

▪ Well acquainted with the whole process of creating a successful and a long-term engagement with the clients by understanding their Capex vs Opex, and by keeping up to date with modern knowledge and adapting to emerging business needs.

▪ I possess very strong experience in the effective scheduling and the cost control to achieve the targeted quality and comply with the KPI’s, by considering all sources of projected risks and contributing effectively in building the project business case & ROI.

▪ I Define the SOW with care and, negotiate the T&Cs to fulfil the objectives of the project to resolve any conflicts, by managing successfully to communicate among CxOs and other stakeholders as the focal point of contact and, I have solid experience in handling Technical & Financial submittals.

▪ I have successfully managed to deliver (USD 10M+) ICT projects and solutions to Banking, Hospitality and MEP industries inside UAE and to remote projects within the GCC.

▪ I managed and delivered ICT projects across wide spectrum of technologies and services including passive, active, & enterprise solutions (IPT, IPTV, CCTV, Video Conferencing, Structured Cabling, WiFi & Data Networking, Contact Center & WFO, Call Billing & Recording, and After Sales Support (SLAs & AMCs)).

▪ I use different tools, mainly MS PP, MS EPM and MS Visio in addition to other Open Source Tools including CAD&DWGs software; also I have attended so many hours of training in Project Management, Risk Management, and Agile Methodology.

Technical Manager at Tele-Apps

November 2021 - Present

Amman Governorate, Jordan

I work remotely, managing Avaya Contact Center Projects in the GCC and Africa

Free Lancer ICT Consultant

June 2016 - October 2021

Amman Governorate, Jordan

• I worked with different companies as Free Lancer ICT Consultant.

ICT Project Manager at Mideast Data Systems

December 2014 - May 2016

Abu Dhabi, United Arab Emirates

Manage ICT Projects: Coordinate with IPT, Security, Networking and Cabling Technical Managers. Build consolidated Project Plan and Statement of Work.

Verify Blue Print

Designs. Verify BOQs.

Handle

Submitals and obtain required approvals. Manage onsite activities and provide scheduled reports.

Business Development Manager at Prologix

May 2013 - May 2014

Dubai, United Arab Emirates

Presales: Avaya IPO BOM design, Handle RFPs & RFQs

Sales: Avaya IPO

Business Development Manager at Topaz

February 2011 - April 2013

Dubai, United Arab Emirates

Presales: Avaya CM BOM design, Handle RFPs & RFQs

Sales: Avaya CM

Program Manager at ProTeleCo

March 2007 - December 2010

Dubai, United Arab Emirates

Manage Projects: Avaya Products, Polycom Video Conference, Genesys Contact Center, Cabling Infrastructure

Presales: Avaya, Polycom and Genesys BOM design, Handle RFPs & RFQs

Sales: Upgrades, SLAs & AMCs, and Professional Services out sourcing

Project Manager at Al Yousuf Computer & Telecommunications

December 1998 - February 2007

Dubai, United Arab Emirates

Manage Projects: Avaya Products and Cabling Infrastructure projects

Help Desk Management: SLAs and AMCs handling, Professional Services dispatching, and Remote Support

Installation and Maintenance of Avaya Products: PBX, IPT, Video Conferencing, Call Center, CMS, IVR, Messaging System (Audix, and Intuity)

Telecommunication Engineering

PMP training