Shefaa Malkawi

Detail-oriented communications and administrative professional with a track record of improving customer satisfaction, streamlining office operations, and leading community outreach initiatives. Combines a Sociology background with expertise in stakeholder engagement and cross-department collaboration. Delivered measurable results including a 25% increase in customer satisfaction and a 40% reduction in scheduling delays.

Seeking to bring strong organizational skills and a communication-first mindset to a Public Relations or Administrative role.

Customer Service & Sales Support at Oman Office Supplies (2025-01 – Present)

• Serve as the primary point of contact for client communications, coordinating inquiries and interdepartmental updates to ensure consistent messaging.
• Redesigned the client follow-up process, driving a 25% increase in customer satisfaction scores.
• Strengthened customer relationships through proactive, audience-tailored communication.

Customer Service Specialist at Blink Express (2025-01 – 2025-12)

• Responded to customer inquiries via phone, email, and social media with timely, clear, and professional communication.
• Tracked and monitored shipments, coordinating with logistics and delivery teams to resolve delays and provide on-time updates.
• Handled and resolved customer complaints efficiently, maintaining a 40% reduction in scheduling delays.
• Managed customer accounts and updated internal systems with accurate service and delivery information.

Bachelor's Degree in Sociology – University of Jordan (2021-01 – 2025-12)