Tala Shraim

Cybersecurity graduate from Al-Zaytoonah University of Jordan with 1.5+ years of experience in cybersecurity training and education, and hands-on development experience through my graduation project, NeuroTrap – CADN, a cyber deception and threat intelligence platform. Skilled in networking, SOC operations, security monitoring, and tools such as Splunk, SQL, and Python, with practical exposure to Docker, MongoDB, and threat-detection frameworks such as MITRE ATT&CK.

Currently

Founder & Owner of IWAN, a cybersecurity-focused educational and professional training company, leading training program development and operations. Brings strong communication, problem-solving, and customer-facing skills built through several years in fast-paced sales and service roles, with continued focus on cybersecurity operations, defensive and offensive security, and professional growth.

Founder & Owner at IWAN – Educational & Professional Training Company (2024 – Present)

• Founded and manage a cybersecurity education and professional training company, overseeing overall operations.
• Develop cybersecurity training programs and career pathways aligned with industry needs.
• Design practical, hands-on cybersecurity learning experiences for participants.
• Coordinate with cybersecurity trainers and technical instructors to deliver quality training content.
• Develop industry-aligned cybersecurity curricula to support learner skill development.
• Manage program development and day-to-day educational operations.
• Pursue partnerships and professional/academic opportunities to grow the company's reach.

Cybersecurity Trainer at Cybersecurity Training (2023 – Present)

• Delivered cybersecurity training and technical courses covering core security concepts and practical skills.
• Explained cybersecurity concepts clearly and practically to support learner understanding.
• Guided learners through hands-on technical exercises and labs.
• Supported students in developing practical cybersecurity skills.
• Prepared and delivered technical training materials and exercises, drawing on personal expertise in networking and SOC concepts.
• Helped learners understand cybersecurity tools, concepts, and career pathways.

Call Center Agent at Extensya (2025-04 – 2025-07)

• Handled high-volume inbound and outbound calls, resolving customer inquiries efficiently while maintaining service quality.
• Applied strong communication and persuasion skills to promote services and address customer objections.
• Maintained accurate documentation of customer interactions in compliance with company policies and standards.
• Contributed to team performance and customer satisfaction targets in a fast-paced environment.

Sales Person at FLYBYFLY Baby Shop (2024-07 – 2024-09)

• Assisted customers in selecting suitable products by assessing needs and recommending tailored solutions.
• Leveraged strong product knowledge to build customer confidence and support purchasing decisions.
• Consistently achieved and exceeded sales targets in a competitive retail environment.
• Maintained visual merchandising standards to enhance customer experience and boost sales.

Customer Advisor at Smartbuy (2024-03 – 2024-06)

• Identified customer needs and recommended suitable products to support purchasing decisions.
• Delivered high-quality customer service, resolving inquiries and addressing concerns professionally.
• Contributed to store sales performance through upselling and cross-selling strategies.
• Collaborated with team members to deliver a seamless, engaging customer experience.

Apple Sales Specialist at Smartbuy (2023-01 – 2024-03)

• Specialized in promoting and selling Apple products through in-depth product knowledge and tailored recommendations.
• Communicated key product features and benefits to influence purchasing decisions and drive sales.
• Applied upselling and cross-selling techniques to maximize revenue per customer.
• Built strong customer relationships to enhance brand loyalty and repeat business.

Bachelor's Degree in Cybersecurity – Al-Zaytoonah University of Jordan (2021 – 2026)