Tania Jaff

Dedicated and ambitious person often described as a high-energy person, I thrive in collaborative environments where I can connect and engage with others.

• (Account Handler )

  -Co-ordinate’s placement of risks, including production of documentation to assist placement and maintenance throughout the risk life cycle (Underwriting Submissions, Market Reform Contracts,

  Wordings, Endorsements.

  -Monitor and maintain workflow, budgetary records, debit notes and policy wordings operate a paperless filing system and strives to streamline processes.

  -Develop and maintain an active role/relationship with clients via e-mail, telephone and face-to-

  face, dealing with Client, Underwriter and Market Representative resolving or referring all queries to a satisfactory level

-Setting up handling terms for claims

-Providing contact center support for new policies

-Manage own workload in order to effectively service the client relationship and ensure placements are completed within client deadlines.

-Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.

-Handling complaints and negotiations

Bachelor degree in business administration